Program Manager, RBS SPEG UDE

Amazon; India; On-site; INR 1,600,000 - 2,100,000; Full time

Job summary

Amazon India’s Retail Business Services is seeking a Program Manager to own defect-elimination initiatives and drive data-driven process improvements across global operations. You will work with senior leadership and cross-functional teams, using Tableau and SQL to build dashboards and inform strategic decisions.

You will define SMART goals, track performance, and deliver end-to-end solutions that reduce defects, improve tooling, and enable scalable auto-resolution across the organization.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of cross-functional experience with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
• Experience defining program requirements and using data to determine improvements.
• 3+ years of end-to-end delivery and communication of results to senior leadership.
• Experience in stakeholder management with multiple levels of the organization.
• Experience building processes, managing projects, and developing schedules.

Responsibilities

• Define and own business goals; establish mechanisms to track them.
• Identify and tackle hard business problems within the organization and propose long-term solutions.
• Establish SMART goals for projects in alignment with stakeholders.
• Own weekly, monthly, and quarterly business reviews with excellent writing and verbal communication skills.
• Collaborate with internal product and project teams to design scalable and auto-resolution solutions.
• Work with various internal teams to drive tools and process improvements that reduce supply chain defects.

Skills

Program management

Cross-functional experience

Process improvement

Excel & SQL

Requirements analysis

Stakeholder communication

Stakeholder management

Project planning

Tools

Tableau

Job description

About RBS

Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. RBS accelerates Amazon’s flywheel by improving the customer experience, the quality of selling partner listings, and the efficiency of store operations. It focuses on reducing listing friction, improving listing quality, reducing customer returns, and enhancing star ratings for products through partner support.

About the Role

As a Program Manager, you will own key metrics focused on defect elimination and deliver business value. The role requires working closely with senior leadership and internal/external stakeholders, making data‑driven decisions, driving process improvement opportunities, and closing gaps. You will collaborate with business, automation, and technology teams to deploy tools and system enhancements.

Key Performance Areas

• Own the defect elimination goal for the functional unit
• Dive deep and understand upstream systems and processes that lead to product defects
• Drive inputs to improve standard operating procedures and eliminate defects through process or automation fixes with external stakeholders
• Identify and align business impact metrics with stakeholders; establish and report them across worldwide measurement points
• Use data analysis to identify gaps, structure initiatives, recommend solutions, and drive consensus on strategic inter‑function decisions
• Own communication and progress updates on multiple projects; assess performance against goals and realign stakeholders on deliverables
• Use Tableau and SQL to create dashboards, analyze opportunities, identify patterns, and implement proactive solutions

Key Job Responsibilities

• Define and own business goals; establish mechanisms to track them
• Identify and tackle hard business problems within the organization and propose long‑term solutions
• Establish SMART goals for projects in alignment with stakeholders

Interpersonal Relations & Influence, Stakeholder Management

• Establish a vision, engage and inspire others
• Leverage collaborative relationships to accomplish goals and negotiate win‑win situations
• Manage conflicts effectively
• Handle worldwide or large‑scale projects, interacting directly with involved functions to deliver results
• Collaborate with internal product and project teams to design scalable and auto‑resolution solutions
• Work with various internal teams to drive tools and process improvements that reduce supply chain defects
• Own weekly, monthly, and quarterly business reviews with excellent writing and verbal communication skills

Problem Solving

• Apply analytical reasoning to assess events, anticipate questions, and evaluate impact
• Integrate information from multiple sources to understand an issue
• Leverage expertise of others to assist in addressing issues or solving problems
• Focus on fixing root causes rather than symptoms

Qualifications

• 3+ years of program or project management experience
• 3+ years of cross‑functional experience with tech and non‑tech teams
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
• Experience defining program requirements and using data to determine improvements
• 3+ years of end‑to‑end delivery and communication of results to senior leadership
• Experience in stakeholder management with multiple levels of the organization
• Experience building processes, managing projects, and developing schedules

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