Sr. Program Manager, Buying Defects (RBS)

Amazon; Bengaluru; On-site; INR 4,200,000 - 6,500,000; Full time

Job summary

Amazon.com is seeking a Sr. Program Manager to drive defect elimination for WW Retail under the Buying Defects program. You will partner with upstream tech, product and retail teams to identify structural defects in buying systems and tools, delivering systemic fixes and cost savings.

You will work at the intersection of product, GenAI powered tools, and business impact. Success hinges on delivering results against business goals, improving vendor and customer experience, and driving the

Qualifications

• 8+ years of experience in Vendor Management and Retail Operations.
• Proven program management skills with ability to influence stakeholders and drive execution.
• Experience delivering technology-based solutions that are scalable and customer-focused.
• Strong ability to deliver solutions and programs with measurable business impact.

Responsibilities

• Identify system defects requiring manual efforts, partner with owner teams to eliminate them at source.
• Own and deliver VIP metrics (e.g., UHI, buying automation, forecasting accuracy); establish review mechanisms with partners.
• Lead quarterly business reviews (WBR/MBR/QBR) with senior leadership across Retail and RBS.

Skills

Vendor Management

Retail Operations

Cross-functional collaboration

Program management

Job description

Description

RBS Upstream Defects Elimination team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Buying Defects program. In this role, you will be expected to partner with upstream tech, product and retail teams to identify structural defects in the way the buying systems and tools work. You will work closely work with senior leadership team in Retail WW to problem solve, identify solutions and deliver cost saving through implementation of systemic fixes. You will work at the juncture of product, GenAI driven tools and business impact creation. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and COI (Cost Out Initiative) or incremental revenue.

Candidate Profile

Candidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus.

Key job responsibilities

Responsibilities of this leader include:

• Identify system defects requiring manual efforts downstream, partner with owner teams and designing solutions for WW Stores to eliminate them at the place of origin.
• Own and Deliver on VIP metrics like UHI, buying automation, forecasting accuracy%, etc. Set up review mechanisms with partner teams to drive performance
• Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBS

About the team

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS' vision is to accelerate Amazon's flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience. This role is within Retail Efficiency program that supports both AVS and non-AVS Tier 1 vendors through providing business operations services.

Basic Qualifications

• 5+ years of cross functional project delivery experience

• 5+ years of program or project management experience

• 5+ years of working cross functionally with tech and non-tech teams experience

• Experience defining program requirements and using data and metrics to determine improvements

• Experience managing teams

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

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