Sr Program Manager - Alternate Delivery Models, AMZL (Fulfillment & Operations)

Amazon; Bengaluru; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Amazon in Bengaluru, India, is seeking a Sr. Program Manager to lead Alternate Delivery Models as part of the DSP program. You will own end-to-end programs across drone delivery, EV fleets, and micro-mobility, driving scalable, cost-effective last-mile solutions.

The role requires 5–7 years of program management experience, cross-functional collaboration with operations, finance, technology, and partners, and a track record of launching new delivery models from concept to rollout.

Qualifications

• 5+ years of working cross functionally with tech and non-tech teams.
• 5+ years of program or project management experience.
• 5+ years of delivering cross functional projects experience.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Own end-to-end program management for alternate delivery models including Drone Delivery, Electric Fleet (L3 EVs, L5 EVs), Saddle Bags, Walker/Biker on EV, and Amazon Lockers.
• Lead the launch of new alternate delivery programs across India expansion markets, from concept through pilot to full-scale deployment.
• Develop and execute stabilization plans post-launch to ensure consistent service quality, delivery reliability, and operational efficiency.
• Define and track key performance indicators (KPIs) for each delivery model, including delivery speed, cost per delivery, capacity utilization, and customer satisfaction.
• Collaborate with cross-functional stakeholders including Operations, Finance, Technology, Safety, and Sustainability teams to align on program goals and execution plans.
• Conduct market analysis and benchmarking to identify opportunities for new delivery models and geographic expansion.
• Manage relationships with external partners, vendors, and regulatory bodies relevant to drone operations, EV fleet management, and locker deployments.
• Create and present business reviews, program updates, and strategic recommendations to senior leadership.
• Work with Operations leadership to integrate alternate delivery models into existing fulfillment and last-mile networks, ensuring seamless handoffs.
• Lead vendor development initiatives including vendor identification, capability assessment, performance benchmarking, and continuous improvement programs to build a robust and cost-effective supply base.

Skills

Cross-functional work

Program management

Cross-functional project delivery

Data-driven improvements

Education

Master's degree or MBA

Job description

Sr Program Manager - Alternate Delivery Models, AMZL

We are seeking an experienced Sr. Program Manager to lead and scale our Alternate Delivery Models portfolio as part of our Delivery Service Partner (DSP) program in India. This is a high-impact role at the forefront of our India expansion, responsible for end-to-end program management across innovative delivery channels including drone delivery, electric vehicle fleets, and micro-mobility solutions. The ideal candidate brings 5–7 years of program management experience, a strong operational mindset, and a passion for building scalable, cost-effective last-mile delivery solutions from the ground up.

About the Team The Alternate Delivery Models team operates under the DSP program and is chartered with reimagining last-mile delivery across India. As we expand into new markets in India, this team plays a critical role in launching, stabilizing, and scaling emerging delivery solutions that complement our traditional delivery network. You will work cross-functionally with operations, technology, finance, fleet management, and external partners to drive innovation and operational excellence.

Key job responsibilities

• Own end-to-end program management for alternate delivery models including Drone Delivery, Electric Fleet (L3 EVs, L5 EVs), Saddle Bags, Walker/Biker on EV, and Amazon Lockers.
• Lead the launch of new alternate delivery programs across India expansion markets, from concept through pilot to full-scale deployment.
• Develop and execute stabilization plans post-launch to ensure consistent service quality, delivery reliability, and operational efficiency.
• Define and track key performance indicators (KPIs) for each delivery model, including delivery speed, cost per delivery, capacity utilization, and customer satisfaction.
• Collaborate with cross-functional stakeholders including Operations, Finance, Technology, Safety, and Sustainability teams to align on program goals and execution plans.
• Conduct market analysis and benchmarking to identify opportunities for new delivery models and geographic expansion.
• Manage relationships with external partners, vendors, and regulatory bodies relevant to drone operations, EV fleet management, and locker deployments.
• Create and present business reviews, program updates, and strategic recommendations to senior leadership.
• Work with Operations leadership to integrate alternate delivery models into existing fulfillment and last-mile networks, ensuring seamless handoffs.
• Lead vendor development initiatives including vendor identification, capability assessment, performance benchmarking, and continuous improvement programs to build a robust and cost-effective supply base.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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