Sr Professional Services Engineer, Actimize (Java)

Livevox Solutions; Pune District; Hybrid; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE is seeking a Senior Professional Services Engineer to join a customer-facing team delivering and implementing custom development for NiCE Actimize solutions for financial institutions. You will tailor rules, features, and configurations to meet client needs, collaborating with SE Leads and implementers to design practical solutions.

The role offers a NiCE-FLEX hybrid model with 2 days in the office and 3 days remote weekly, focusing on timely delivery, documentation, and ongoing support

Qualifications

• :
• 4 to 8 years of relevant experience in software development, implementation, or professional services delivery.
• Hands-on experience implementing NiCE Actimize solutions in client environments.
• Experience with solution-level configuration and custom rule development.
• Strong communication and problem-solving skills in English.

Responsibilities

• Determine technical feasibility by evaluating requirements, analysis, and proposed solutions.
• Prepare and install solutions by defining and designing system specifications, standards, and programming requirements.
• Enhance existing solutions by configuring and customizing software using Actimize, SQL, and related technologies.
• Develop custom rules, features, and solution-level configurations aligned with client requirements.
• Test and approve software solutions, configurations, and customizations to ensure quality.
• Document and demonstrate solutions through clear documentation, diagrams, clean code, and comments.

Skills

Java/J2EE skills

English communication

Client-facing delivery

Requirements analysis

Solution design

Cloud platforms

Web technologies

Testing & debugging

Tools

Actimize

SQL

XML/XSL

Web services/APIs

Windows & Linux

AWS/Azure/GCP

Job description

At NiCE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what s the role all about

As a Senior Professional Services Engineer, you will be part of a dynamic, bright, and customer-facing team focused on delivering and implementing custom development and feature development for NiCE Actimize Financial Crime Prevention solutions for leading financial institutions. The role provides exposure to critical financial compliance regulations across AML, payment fraud, and trading compliance domains.

You will be responsible for developing, configuring, and customizing additional features and custom rules for NiCE Actimize product offerings. As part of your responsibilities, you will interact with customers to understand business requirements and work closely with SE Leads and fellow implementers to design and implement intelligent, practical, and innovative solutions.

How will you make an impact

• Determine technical feasibility by evaluating requirements, analysis, and proposed solutions.
• Prepare and install solutions by defining and designing system specifications, standards, and programming requirements.
• Enhance existing solutions to match client requirements by configuring and customizing software using Actimize software, SQL, and related technologies.
• Develop custom rules, features, and solution-level configurations aligned with client-specific business requirements.
• Test and approve software solutions, configurations, and customizations to ensure quality and reliability.
• Collect, analyze, and summarize development and service issues to provide clear technical inputs and recommendations.
• Use software engineering tools such as configuration management systems, build processes, and debuggers throughout the development lifecycle.
• Collaborate through peer code reviews by providing constructive comments, suggestions, and improvements.
• Perform technical root cause analysis and define corrective actions for identified problems.
• Apply urgency, ownership, and focus on the right priorities to deliver technical solutions in a timely manner.
• Document and demonstrate solutions through clear documentation, diagrams, clean code, and meaningful comments.

Have you got what it takes

• 4 to 8 years of relevant experience in software development, implementation, or professional services delivery.
• Strong hands-on experience with Java 11+ and J2EE.
• Strong hands-on experience with web technologies including JavaScript, jQuery, HTML, Web Services/APIs, XML, and XSL.
• Experience with databases such as MS SQL, Oracle, and/or PostgreSQL; Cassandra knowledge is an advantage.
• Working knowledge of Windows and Linux operating systems.
• Demonstrated hands-on experience implementing and tailoring NiCE Actimize solutions in client environments.
• Experience with solution-level configuration, custom rule development, feature development, and alignment with client-specific requirements.
• Hands-on experience with public cloud platforms such as AWS, Microsoft Azure, Google Cloud Platform, or equivalent.
• Experience supporting environment provisioning, compute resource administration, deployment, and operational management of application infrastructure.
• Excellent communication, problem-solving, written English, and spoken English skills.

You will have an advantage if you also have:

• Tableau knowledge or experience with reporting and visualization tools.
• Additional exposure to financial crime, AML, payment fraud, or trading compliance domains.
• Experience working in customer-facing implementation or consulting roles.

What s in it for you

Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11646

Reporting into: Director / Professional Services Leadership

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.