Sr Production Support Analyst

RX Brasil; Chennai District; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Group Health Insurance

Life & Accident Insurance

Long-service awards

New Baby gift

Subsidized meals (Chennai)

Paid leave policies

Free transport to/from office (Chennai

Job summary

Elsevier seeks a Docebo Administrator / Technical Steward to manage and optimize the Docebo LMS within our global sales tech ecosystem. You will oversee integrations with Salesforce and other enterprise apps, ensuring data integrity and supporting adoption across worldwide sales teams.

The role requires a strong technical background in Docebo or similar platforms, plus stakeholder engagement skills to maximize platform value and rollout efficiency. Chennai-based with India-specific benefits.

Qualifications

• Proven experience as a Docebo Administrator or Technical Steward in sales tech ecosystems.
• Experience supporting Docebo and/or Salesforce or other sales technology applications.
• Strong understanding of LMS processes, sales enablement, and training operations.

Responsibilities

• Provide day-to-day technical administration and operational support for Docebo.
• Manage integrations and automation using Workato, Docebo Connect, APIs and related tools.
• Support onboarding of new Business teams and rollouts with required security and identity configurations.
• Maintain documentation and collaborate with cross-functional teams to improve services.

Skills

Docebo administration

Salesforce integrations

Technical stewardship

Problem solving

Stakeholder engagement

Tools

Docebo

Salesforce

Job description

Docebo Administrator – Technical Steward

About Our Team

Digital Business Solutions (DBS) delivers innovation and solves customer and business problems by leveraging the power of technology, data, and — increasingly — AI. Within DBS, the Sales Technology team owns and supports the global sales platform ecosystem — including our core Salesforce platform, Docebo (LMS), Gainsight, Oracle Sales Cloud, Monday.com, and adjacent applications — serving more than 2,000 users worldwide. We partner with sales, sales enablement, L&D, and business stakeholders to keep these platforms reliable, well governed, and continuously improving, so that our sales teams have the tools, training, and data they need to perform and grow.

About the Role

The Docebo Administrator / Technical Steward will serve as the primary technical expert responsible for managing, configuring, and optimizing Docebo within our sales tech ecosystem. This role involves overseeing integrations with Salesforce, HR, and other enterprise applications, ensuring content and data integrity, and supporting learner and sales enablement adoption across our global sales teams. The ideal candidate will possess a strong technical background in Docebo (or similar application), along with strategic and stakeholder engagement skills to maximize platform value.

Responsibilities

• Technical Operations & Support Provide day-to-day technical administration and operational support for Docebo, including monitoring, troubleshooting and approved technical configuration changes. Support Business administrators and Power Users with technical issues, testing and platform improvements. Engage Docebo Product Support to investigate and resolve product or platform issues, coordinating with Business teams for validation where required. Identify recurring issues and opportunities to improve platform reliability and the user/admin experience.
• Integrations & Automation Support and enhance Docebo integrations and automation using Workato, Docebo Connect, APIs and other approved integration technologies. Support identity provisioning, SSO, API-based data flows and integrations with enterprise and Business applications. Work with IDAM, EUC, Tech Desk, source-system, security and other technology teams to deliver and troubleshoot cross-system solutions. Ensure integrations and technical configurations meet applicable security, privacy and governance requirements. Identify opportunities to reduce manual effort through automation and develop reusable integration and automation patterns.
• New Business Team Rollouts Provide technical support for onboarding additional Business teams as adoption of Docebo grows. Coordinate technical dependencies, integrations, identity, notification and security requirements required for new rollouts. Support technical configuration, testing, deployment, hypercare and transition into BAU support. Reuse established implementation patterns, templates and integrations wherever possible to make subsequent rollouts faster and more efficient.
• Collaboration, Documentation & Continuous Improvement Work closely with the Application Support Lead, Application Steward, Business teams, Docebo Product Support and relevant Elsevier technology teams. Maintain technical documentation, support procedures, onboarding checklists and reusable implementation templates. Stay current with Docebo capabilities and relevant integration technologies and identify opportunities to improve, automate or scale the service. Operate within the agreed application architecture and governance model, escalating significant technical, architectural or service issues through the appropriate channels.

Requirements

• Proven experience as a Docebo Administrator, Technical Steward, or similar role supporting Docebo and/or Salesforce or other sales technology applications.
• Strong understanding of learning management processes, sales enablement, and training/certification operations.
• Hands-on experience configuring and customizing Docebo modules (e.g., Course Management, Learning Plans, Certifications, Reports & Analytics, Coach & Share).
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and coordinate with multiple teams across regions.

Nice to Have

• Docebo certifications (e.g., Docebo Certified Power User/Admin or equivalent).
• Experience with Salesforce administration is a plus.
• SCORM/xAPI content standards, data analytics, visualization tools, and automation.

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

Working flexible hours

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Benefits

• Group Health Insurance Policy (covering self and family)
• Group Life insurance/accident policy
• Generous long-service awards
• New Baby gift
• Subsidized food provided (applies to India - Chennai)
• Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
• Free Transport provided to and from the office (applies to India - Chennai)

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.

With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers