Sr Product Specialist, GSSO

Gartner; Gurugram District; In loco; INR 900.000 - 1.300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group Medical Insurance

Parental Leave

Employee Assistance Program (EAP)

Charity match program

Paid time off

Descrizione del lavoro

Gartner is seeking an Associate on the Global Sales Services Operations (GSSO) team in Gurugram to help transform sales and services priorities. You will support global teams of approx. 9,000 associates, enabling efficient buyer engagement and operational scale.

You will manage Salesforce admin, stakeholder requirements, and agile backlogs, while driving process improvements and training materials. A strong CRM, analytics mindset, and collaboration across IT and business units are essential.

Competenze

• Bachelor's degree or equivalent professional experience.
• 3+ years in Sales Operations, Sales Support, Product Management or Salesforce-focused roles.
• Hands-on Salesforce Administration experience or similar CRM tool work.
• Experience with Data Loader, Salesforce Inspector, and data governance processes.
• Understanding of Agile, Jira, backlog management and Scrum environments.
• Strong process documentation, workflow mapping, and training development skills.
• Excellent communication and stakeholder management across global teams.
• Salesforce Certified Administrator (SADM-201) preferred; CSPO or Agile certs are a plus.

Mansioni

• Manage Salesforce administration activities: user setup, RBAC, and permission sets.
• Gather requirements and translate into user stories and backlog items.
• Maintain Jira docs linking stories to epics and product discovery.
• Support data governance, audits, and mass updates with approved tools.
• Assist product releases, testing, deployment, and process improvements.
• Create and maintain SOPs, knowledge articles, and training materials.
• Collaborate with IT, Engineering, Sales Ops and Support to improve workflows.
• Leverage AI tools to boost productivity and generate actionable insights.

Conoscenze

Sales Operations

Sales Support

Product Management

Business Analysis

Agile methodologies

Stakeholder management

Communication

Formazione

Bachelor's degree or equivalent

Strumenti

Salesforce

Data Loader

Salesforce Inspector

SOQL

Jira

Descrizione del lavoro

Job Summary

Global Sales Services Operations (GSSO) is the team that helps shape Gartners mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, youll be at the forefront of the ongoing transformation of Gartners sales and services teams, which drive approximately 3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.

What You Will Do

• Manage Salesforce administration activities including user setup, access management, role-based access controls (RBAC), permission set groups, delegated administration, and environment support.
• Partner with Product Managers and business stakeholders to gather requirements, document business needs, and translate them into well-groomed user stories and backlog items.
• Maintain high-quality Jira documentation, linking user stories to epics, initiatives, and product discovery activities while supporting sprint planning and agile ceremonies.
• Execute data governance activities, perform data audits, and leverage tools such as Salesforce Inspector, Data Loader, and SOQL-based processes to support administrative operations and mass updates.
• Support product releases, testing, deployment activities, and process improvements to ensure successful adoption of sales technology solutions.
• Create and maintain process documentation, standard operating procedures, knowledge articles, and training materials to drive operational scale and user enablement.
• Collaborate with cross-functional teams including IT, Engineering, Sales Operations, Change Management, and Technical Support teams to improve seller workflows and overall platform effectiveness.
• Leverage AI-powered tools to improve operational efficiency, enhance ticket quality, automate routine tasks, and generate actionable business insights.

What You Will Need

• Bachelors degree or equivalent professional experience.
• 3+ years of experience in Sales Operations, Sales Support, Product Management, Business Analysis, or Salesforce-focused operations roles.
• Hands-on Salesforce Administration experience or similar CRM tools experience, including Object Manager, User Management, Profiles, Permission Sets, Permission Set Groups, and Delegated Administration.
• Experience with Salesforce administrative tools such as Data Loader, Salesforce Inspector, and data governance processes.
• Understanding of Agile methodologies with experience writing user stories, managing backlogs, and working within Jira and Scrum environments.
• Strong process documentation, workflow mapping, and training development skills.
• Excellent communication and stakeholder management skills with the ability to collaborate across technical and non-technical teams globally.
• Demonstrated ownership, problem-solving ability, and a continuous improvement mindset.
• Salesforce Certified Administrator (SADM-201) strongly preferred; CSPO or other Agile certifications are a plus.
• Comfort leveraging AI tools to improve productivity, analysis, and operational effectiveness.

What You Will Get

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities