Sr. Partner Solutions Specialist, Activities (Gurgaon)

Traveltechessentialist; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Expedia Group is seeking a Senior Partner Solution Specialist within the Activities team in Gurugram. The role involves resolving complex partner and operational issues, improving processes, and guiding partners across channels to drive scalable solutions.

The position blends operations, analytics, and partner consulting to support onboarding, policy rollouts, and timely resolutions in a fast-paced, cross-functional environment.

Qualifications

• 4+ years of experience in partner support, operations, travel, e-commerce, or customer service environments.
• Experience using CRM or ticketing systems to manage casework, escalations, and partner communications.
• Strong analytical, troubleshooting, and problem solving skills, with the ability to investigate complex issues and identify root causes.
• Ability to identify, prioritize, and drive improvements to operational processes and supporting technology.
• Strong communication and collaboration skills, with the ability to work effectively with internal and external stakeholders across multiple levels and channels.
• Ability to work independently, manage competing priorities, exercise sound judgment, and contribute effectively in a fast-changing, cross-functional environment.

Responsibilities

• Manage and resolve complex partner and operational issues involving contracting, pricing, inventory, invoicing, cancellations, refunds, content, and customer complaints.
• Serve as an escalation point for high-impact or recurring cases, partnering with Account Management, Product, Finance, Legal, Customer Service, and Supply teams to deliver timely, sustainable resolutions.
• Develop a deep understanding of how Activities products are sold across Expedia Group channels, and use this expertise to guide partners and internal stakeholders on best practices.
• Identify trends, root causes, and operational pain points, then recommend and implement process, workflow, and technology improvements.
• Support partner supply onboarding, testing, documentation, tool adoption, and policy or process rollouts.
• Create and maintain clear operational communications, including procedures, playbooks, guidelines, training materials, and partner-facing updates; share knowledge and mentor junior team members.

Skills

CRM usage

Analytical skills

Problem solving

Process improvement

Cross-functional collaboration

Communication

Tools

CRM systems

Ticketing systems

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

The Activities team helps travelers discover and book experiences such as theme park tickets, theatre shows, tours, attractions, and airport transportation before and during their trips. As a Senior Partner Solution Specialist, you’ll sit within Expedia Group’s Activities division, supporting partners and internal teams by resolving complex operational issues, improving partner experiences, and driving scalable process improvements. This is an opportunity to combine operational ownership, analytical problem-solving, partner consultation, and subject matter expertise in a high-impact, cross-functional role.

In this role, you will

• Manage and resolve complex partner and operational issues involving contracting, pricing, inventory, invoicing, cancellations, refunds, content, and customer complaints.
• Serve as an escalation point for high-impact or recurring cases, partnering with Account Management, Product, Finance, Legal, Customer Service, and Supply teams to deliver timely, sustainable resolutions.
• Develop a deep understanding of how Activities products are sold across Expedia Group channels, and use this expertise to guide partners and internal stakeholders on best practices.
• Identify trends, root causes, and operational pain points, then recommend and implement process, workflow, and technology improvements.
• Support partner supply onboarding, testing, documentation, tool adoption, and policy or process rollouts.
• Create and maintain clear operational communications, including procedures, playbooks, guidelines, training materials, and partner-facing updates; share knowledge and mentor junior team members.

Experience and Qualifications

• 4+ years of related professional experience in partner support, operations, travel, e-commerce, or customer service environments.
• Experience using CRM or ticketing systems to manage casework, escalations, and partner communications.
• Strong analytical, troubleshooting, and problem solving skills, with the ability to investigate complex issues and identify root causes.
• Ability to identify, prioritize, and drive improvements to operational processes and supporting technology.
• Strong communication and collaboration skills, with the ability to work effectively with internal and external stakeholders across multiple levels and channels.
• Ability to work independently, manage competing priorities, exercise sound judgment, and contribute effectively in a fast-changing, cross-functional environment.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.