Sr. Partner Solutions Specialist, Activities (Gurgaon)

Expedia; Gurgaon; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Expedia Group is seeking a Senior Partner Solution Specialist within the Activities division to support partners and internal teams by resolving complex operational issues, driving process improvements, and providing expert guidance across contracting, pricing, inventory, and content. You will work with Account Management, Product, Finance, Legal, and Customer Service to deliver scalable solutions.

You will identify trends and root causes, develop best practices, and contribute to onboarding,

Qualifications

• 4+ years of partner support, operations, travel, e-commerce, or customer service environments.
• Experience using CRM or ticketing systems to manage casework, escalations, and partner communications.
• Ability to read and modify SQL queries.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate complex issues and identify root causes.
• Ability to identify, prioritize, and drive improvements to operational processes and supporting technology.
• Strong communication and collaboration skills, with the ability to work effectively with internal and external stakeholders across multiple levels and channels.
• Ability to work independently, manage competing priorities, exercise sound judgment, and contribute effectively in a fast-changing, cross-functional environment.

Responsibilities

• Manage and resolve complex partner and operational issues involving contracting, pricing, inventory, invoicing, cancellations, refunds, content, and customer complaints.
• Serve as an escalation point for high-impact or recurring cases, partnering with Account Management, Product, Finance, Legal, Customer Service, and Supply teams to deliver timely, sustainable resolutions.
• Develop a deep understanding of how Activities products are sold across Expedia Group channels, and use this expertise to guide partners and internal stakeholders on best practices.
• Identify trends, root causes, and operational pain points, then recommend and implement process, workflow, and technology improvements.
• Support partner supply onboarding, testing, documentation, tool adoption, and policy or process rollouts.
• Create and maintain clear operational communications, including procedures, playbooks, guidelines, training materials, and partner-facing updates; share knowledge and mentor junior team members.

Skills

Analytical thinking

Problem solving

Communication

Collaboration

Independence

Prioritization

Tools

CRM systems

Ticketing systems

SQL

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to team Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers.

From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

The Activities team helps travelers discover and book experiences such as theme park tickets, theatre shows, tours, attractions, and airport transportation before and during their trips. As a Senior Partner Solution Specialist, you’ll sit within Expedia Group’s Activities division, supporting partners and internal teams by resolving complex operational issues, improving partner experiences, and driving scalable process improvements. This is an opportunity to combine operational ownership, analytical problem-solving, partner consultation, and subject matter expertise in a high-impact, cross-functional role.

In this role, you will Manage and resolve complex partner and operational issues involving contracting, pricing, inventory, invoicing, cancellations, refunds, content, and customer complaints. Serve as an escalation point for high-impact or recurring cases, partnering with Account Management, Product, Finance, Legal, Customer Service, and Supply teams to deliver timely, sustainable resolutions. Develop a deep understanding of how Activities products are sold across Expedia Group channels, and use this expertise to guide partners and internal stakeholders on best practices. Identify trends, root causes, and operational pain points, then recommend and implement process, workflow, and technology improvements. Support partner supply onboarding, testing, documentation, tool adoption, and policy or process rollouts. Create and maintain clear operational communications, including procedures, playbooks, guidelines, training materials, and partner-facing updates; share knowledge and mentor junior team members.

Experience and Qualifications

4+ years of related professional experience in partner support, operations, travel, e-commerce, or customer service environments.

Experience using CRM or ticketing systems to manage casework, escalations, and partner communications.

Ability to read and modify SQL queries.

Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate complex issues and identify root causes.

Ability to identify, prioritize, and drive improvements to operational processes and supporting technology.

Strong communication and collaboration skills, with the ability to work effectively with internal and external stakeholders across multiple levels and channels.

Ability to work independently, manage competing priorities, exercise sound judgment, and contribute effectively in a fast-changing, cross-functional environment.

Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com.

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com.