Sr Operations Specialist

Pfizer; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Pfizer seeks a Senior Operations Specialist to lead data processes for the Global Operations Services Center in Mumbai, delivering data validation, stewardship and analytics for Europe, AfME, LATAM, NA and APAC. You will act as the country expert and collaborate with Delivery Team Leads to ensure accurate reporting.

The role expects 3-6 years in service/sales operations, strong IT skills, advanced Excel, and a proactive, client-focused mindset within a multicultural team.

Qualifications

• 3-6 years experience in Service delivery, Shared service delivery or Sales operations.
• Service oriented/Customer service mindset.
• Excellent IT literacy/knowledge required (technology savvy).
• Experience in data stewardship, reporting and analytics delivery.
• Preferable knowledge of commercial processes or business analytics processes with data sets like IMS, Cegedim One-Key, etc.
• Advanced Excel skills (formulas, parameters).
• Self-motivated with independent, service-oriented attitude.

Responsibilities

• Engage with selected markets for all requests.
• Ensure process documentation is up to date for data and transactional processes.
• Act as country expert for issues with Delivery Team Leads.
• Share best practices across the Global Operations Services Center.
• Deliver data validation, stewardship and reporting for data sets in scope.
• Provide analytical support for all data processes in scope.

Skills

3-6 years experience

Service oriented

Excellent IT literacy

Data stewardship

Advanced Excel

Analytical skills

Strong communication

Tools

IMS

Cegedim One-Key

Job description

Qualifications / Experience:

We believe that our team is the most valued resource for our success. Why don t you start your career in a multinational and challenging work environment in pharmaceutical sector We invite you to Pfizer for our organizational structure; Global Operations Services Center which delivers services to Europe, AfME, LATAM, NA and APAC.

We will hire a Senior Operations Specialist who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center as well as for market/process expert and Point of Contact for the Global Operations Services Center. The processes in scope support commercial and marketing back-office activities such as Sales & activity reporting, e-permissions, incentives, training data processes and tools & application day to day administration. Each Senior Operations Specialist will be accountable and expert for a set of countries and working with peers across the team.

We are looking for:

• 3-6 years experience in Service delivery, Shared service delivery or Sales operations.


• Service oriented/Customer service mindset


• Excellent IT literacy/knowledge required (technology savvy)


• Experience in data stewardship, reporting and analytics delivery


• Preferable knowledge of commercial processes or business analytics processes (knowledge of data sets such as IMS, Cegedim One-Key, Internal sales, Field Force activity, etc. )


• Advanced Excel Skills (working with formulas, parameters)


• Self-motivated


• High level of independent and service oriented working attitude


• Able to propose process improvements & optimizations


• Able to demonstrate strong analytical and quantitative skills


• Able to fact-based challenge and detail oriented


• Good communication and interpersonal skills


• Good team player


• Experience in working in a multicultural environment preferred


• Fluency in both written and verbal English is a must.


• Fluency in additional EU language (Spanish, German, French, Italian, Russian) preferred

You will be expected to:

• Engage with selected markets / verticals for all their requests


• Ensure process documentation is maintained up to date for data & transactional processes


• Act as a country expert for any issues with Delivery Team Leads


• Share best practices across the Global Operations Services Center team


• Deliver data validation and stewardship for data sets in scope


• Deliver reporting and analytics to Biopharma Operations colleagues


• Deliver data extractions from multiples databases


• Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives


• Provide analytical support and expertise for all data process in scope


• Propose and deliver solutions and ideas for any problems and issues faced


• Prioritize requests and manage workload according to plan


• Follow SLA & guidelines and timeline established for the team and meets SRT KPIs


• Deliver high quality service for any activities in scope


• Propose continuous improvement of processes in scope


• Develop Subject Matter Expertise for one or more data process in scope

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.