Senior Associate - Strategic Planning & Operations

Amgen SA; Hyderabad; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Amgen’s Center for Observational Research (CfOR) in Hyderabad seeks a Senior Associate to oversee CfOR operational projects, budgets, contracts, and dashboards. You will lead PMO activities, apply Agile practices, and push AI-enabled efficiency across global programs.

You’ll partner with cross-functional teams, manage vendor onboarding, and contribute to knowledge sharing and training initiatives, driving continuous improvement in regulatory-compliant processes.

Qualifications

• Bachelor’s degree with 8+ years of Clinical/Scientific Operations experience or
• Master’s degree with 5+ years in scientific or operations roles.
• Pharma/Healthcare degree with application of technology/AI knowledge, advanced Excel, dashboards for reporting and decision support.

Responsibilities

• Support end-to-end operational workflows and standardize processes in CfOR.
• Drive AI-enabled operational transformation across global CfOR programs.

Skills

Project management

Agile Scrum

Cross-functional collaboration

Stakeholder management

Analytical mindset

Autonomy

Education

Bachelor’s degree in Clinical/Scientific Operations

Master’s degree in a scientific/operations field

Pharma/Healthcare degree with tech/AI knowledge

Tools

SQL

Python (ML)

Tableau

Power BI

Excel (Advanced)

Smartsheet

SharePoint

MS Teams

Office 365

Copilot

Job description

Job Description

Increasing demand for observational research (now commonly referred to as real-world evidence [RWE]) from regulatory and reimbursement authorities makes observational research a key component of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a product’s lifecycle. CfOR scientist partners with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision‑making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines.

We are seeking aSenior Associate, Strategic Planning & Operations, to join the Center for Observational Research (CfOR). This role will work with other Amgen functional teams to oversee and drive execution of CfOR’s operational projects and non‑interventional studies ensuring timely completion within budget and at the highest quality with compliance. This role requires strong project management capabilities combined with a growth mindset and openness to leveraging emerging AI tools to improve productivity and drive CfOR‑wide initiatives.

Key Responsibilities

• Supportend‑to‑end operational workflows/ automate toolsand standardise process maps/ SOPs to improve efficiency in CfOR operational processes such asbudget management, contracting,dashboard managementandproject management/PMO office.




• DrivingAI-enabled operational transformationto enhance efficiency in compliance process, budget tracking, and decision‑making across global CfOR programs




• Project managementincluding project planning, governance tracking, milestone management,Vendor onboarding,risk/issue tracking, and stakeholder reporting




• SharePoint managementexperience in content governance to enable effective collaboration and efficient document control.




• Knowledge management/ training capabilities- Design, track knowledge‑sharing metrics and drive team engagement with continuous learning frameworks.

Operational Excellence & Process Optimization

• Automate / standardize end‑to‑end workflows&process maps to improve efficiency in CFOR operational process




• Drive execution of operational processes by monitoring budgets, contracts, study milestones, risks, and performance metrics while ensuring data accuracy, timely reporting, and adherence to regulatory, compliance and organizational requirements.




• Ensure quality, compliance, and alignment with global operational standards




• Strong experience in SharePoint management, including site administration, document libraries, permission management, and content governance to enable secure collaboration and efficient document control

AI & Digital Enablement

• Applied generative AI tools to improve productivity in documentation and operations




• Identify automation opportunities to reduce manual effort and standardize workflows




• Creating dashboards of operational processes




• Drove adoption and migration of digital tools (Smartsheet,MS tools,Teams, SharePoint, Miro, lucid) for collaboration and tracking




• Develop apps/ AI chatbots / migrate available processes to new technology/ tools based on organizational requirements

ProjectManagementOffice

• Demonstrated experience in PMO practices, including project planning, governance tracking, milestone management, stakeholder reporting, ensuring timely delivery, quality, and alignment with business priorities.




• Ability to apply Agile, Scrum, Kanban, or hybrid project management methodologies to improve execution, collaboration, and operational efficiency and improve project visibility and execution tracking.

Data, Reporting & Dashboarding

• Developed and maintained operational dashboards and reports (Power BI/Excel/Smartsheet) to track study performance, resource utilization, and key KPIs




• Delivered actionable insights through data analysis and reporting to support leadership decision‑making

Financial & Resource Management

• Managed financial operations including PO processing, invoice verification, and expense tracking using SAP/Ariba/Anaplan




• Supported budget planning and resource management across programs

Basic Qualifications

• Bachelor’s degree with 8+ years of Clinical /Scientific Operations experience OR




• Master’s degree and 5+ years of Scientific or Operations experience




• Pharma/ Healthcare degree with application oftechnology/ AI knowledgeexpertise, advanced excel knowledge, dashboard creation for reporting, and decision support.

Preferred Qualifications/Skills

• Minimum of 6 years ofproject management experience, Agile Scrum master, with +4 years in pharma/biotech and cross‑functional environments. Project planning & milestone tracking, process standardization & optimization, KPI design & reporting, cross‑functional stakeholder management




• Technical: SQL, Python (incl. applied ML/predictive modeling), Tableau, Power BI & Analytics, Advanced Excel, Dashboard Creation & Reporting




• Hands‑on experience withbudgeting,contracting,PMO office, and working in regulated document management systems




• DriveAI-enabled operational transformation to enhance efficiency in CFoR operational process




• Demonstrated proficiency & adaptability with related software tools (ChatGPT, Copilot, Smartsheet, Miro, SharePoint, MS Teams, Office 365, etc.)




• Quick learner with strong analytical skills and adaptability to new tools and concepts




• Demonstrates autonomy and reliability in managing tasks and contributing to team goals




• Highly organized, with the ability to prioritize and deliver on projects independently or collaboratively




• Effective communicator with strong written, verbal, and presentation abilities




• Builds positive relationships and fosters collaboration with a proactive, “can-do” attitude




• Familiarity with drug commercialization & business practices