Sr Operational Ex Analyst

Honeywell International Inc.; Bengaluru; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Honeywell International Inc. is seeking a Senior Operational Ex Analyst to drive operational excellence and enhance the customer experience. You will collaborate with cross-functional teams, senior managers, and directors to identify improvement opportunities and implement optimization strategies.

You will influence process enhancements, monitor KPIs, and report progress to leadership, contributing to world-class customer experiences across the organization.

Qualifications

• 5+ years of proven experience driving operational excellence and process improvement.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross-functional teams.
• Experience in customer experience management is preferred.

Responsibilities

• Collaborate with crossfunctional teams to identify operational gaps and develop solutions.
• Analyze data and identify trends to drive process improvements.
• Develop and implement operational excellence initiatives to optimize processes.
• Monitor and track KPIs to measure effectiveness of initiatives.
• Provide regular updates to senior management on progress.

Skills

5+ years experience

Analytical & problem-solving

Project management

Cross-functional collaboration

Customer experience management (pref.)

Data analysis & reporting tools

Education

Bachelors in Business Administration or related

Masters preferred

Tools

Data analysis tools

Job description

Job Description

As a Sr Operational Ex Analyst here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes. In this role, you will impact driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.

Responsibilities for Internal Candidates

Key Responsibilities

• Collaborate with crossfunctional teams to identify operational gaps and develop solutions to address them
• Analyze data and identify trends to drive process improvements and enhance operational efficiency
• Develop and implement operational excellence initiatives to optimize processes and improve quality
• Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives
• Provide regular updates and reports to senior management on the progress of operational excellence initiatives

Qualifications

YOU MUST HAVE

• 5 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Proficient in data analysis and reporting tools.

WE VALUE

• Bachelor's degree in Business Administration or a related field (Master's degree preferred)
• Strong leadership and team management skills
• Ability to work in a fast-paced and dynamic environment.
• Innovative and solution-oriented mindset.
• Excellent interpersonal and relationship-building skills.
• Continuous learning and self-development mindset.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.