Sr Manager - SAP AMS

Visteon Corporation; Pune District; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

A global technology firm is seeking a Sr Manager - SAP AMS to oversee end-to-end operations across various SAP modules. This role requires 12-18 years of experience in SAP, including leadership in AMS operations across global sites. The candidate should possess strong analytical, communication, and leadership skills to manage delivery and ensure compliance with service agreements. This position is crucial for stabilizing SAP services and driving continuous improvement efforts.

Qualifications

• 12–18 years of SAP experience, including multi-module exposure and AMS leadership roles.
• Experience managing global AMS operations across multiple sites.
• Strong understanding of SAP S/4HANA across multiple components.

Responsibilities

• Own end-to-end SAP AMS operations across all modules.
• Manage daily service delivery, ensuring service level agreements are met.
• Oversee support teams and ensure proactive problem resolution.

Skills

SAP S/4HANA expertise

Vendor management

Strong communication skills

Leadership abilities

Analytical skills

Problem-solving skills

Education

Bachelor’s or master’s degree in business management, information systems, engineering or related field

Job description

Join to apply for the Sr Manager - SAP AMS role at Visteon Corporation

Visteon is advancing mobility through innovative technology solutions that enable a software‑defined future. Our state‑of‑the‑art product portfolio merges digital cockpit innovations, advanced displays, AI‑enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two‑wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities.

Key Accountabilities / How You Will Spend Your Days

• Own end‑to‑end SAP AMS operations across all modules (FI/CO, OTC, PTP, EWM, PP/DS, GRC, Master Data, CPI/EDI, Reporting).
• Manage daily service delivery, ensuring incidents, service requests, and small enhancements are handled within SLA.
• Monitor system performance, integration flows, batch jobs, and error queues; ensure quick recovery and proactive prevention.
• Oversee L1, L2, and L3 support teams, including partner resources and internal SME involvement.

Governance & Vendor Management

• Establish strong governance with AMS partner(s), ensuring quality, accountability, and measurable outcomes.
• Conduct weekly/monthly service review meetings, KPI reporting, workload tracking, and performance escalations.
• Align ticket routing, prioritisation, SLA adherence, capacity planning, and knowledge transfer processes.

Continuous Improvement & Stabilisation

• Identify recurring issues and lead systemic fixes, not just symptom resolution.
• Drive small enhancements and optimisation backlog aligned with business priorities and IT leadership direction.
• Improve process documentation, runbooks, knowledge articles (KBA), and standard operating procedures.

Cross‑Functional Engagement

• Partner with CoE leaders, Site Leaders, IT Directors, and central process owners to ensure business continuity and improvement.
• Support change impact analysis, regression testing, authorisation updates, and deployment of small enhancements.
• Coordinate with project teams for roll‑outs, upgrades, and new functionality transition into AMS.

Security, Compliance & Audit Readiness

• Ensure AMS activities comply with ICFR, ITGC, audit findings, and segregation of duties requirements.
• Maintain proper documentation, transport controls, access reviews, and evidence for audit cycles.

Team & Capability Development

• Build, mentor, and grow the internal AMS capability for long‑term sustainability.
• Drive knowledge transfer from implementation partners to VISTEON IT team.
• Develop skill matrices, role clarity, onboarding guides, and competency development plans.

Key Performance Indicators

Operational Performance KPIs

• SLA adherence for incident and service request resolution.
• Average ticket resolution time and backlog levels.
• System uptime, job runtime success, and interface reliability.
• Reduction in repeat incidents and functional defects.

Quality & Stability KPIs

• Hypercare performance score for each go‑live or roll‑out transition.
• Number of recurring issues eliminated permanently.
• Regression defects avoided during changes and minor releases.

Financial & Vendor KPIs

• Cost per ticket and optimisation of AMS spend.
• Partner performance score (SLA, quality, skill depth, governance adherence).
• Budget adherence for AMS operations and enhancements.

Stakeholder Satisfaction KPIs

• Satisfaction rating from GBPOs, Site Leaders, and business super‑users.
• Internal IT satisfaction score on partner performance.
• User experience metrics for system stability and responsiveness.

Capability Building KPIs

• Number of KBAs, SOPs, and runbooks created or updated.
• Internal team capability uplift scores.
• Reduction in dependency on external partners over time.

Key Year One Deliverables

• Establish the Global AMS Model: define operating model (L1–L3 roles, escalation flow, ticket routing); finalise governance calendar, SLA matrix, partner responsibilities, and KPIs; build dashboards for ticket analytics and SLA monitoring.
• Stabilise the Pilot Site (Palmela) Support: achieve <5% high‑severity recurrence rate; reduce overall backlog and eliminate recurring warehouse/integration issues; resolve SLA leakage across OTC, EWM, Finance and CPI/EDI flows.
• Enable smooth transition from roll‑out to AMS: define and standardise hyper‑care → AMS handover criteria; prepare onboarding documentation for Tunisia, Asia and subsequent sites; implement regression testing framework and release calendar.
• Improve System Reliability & Performance: enhance job monitoring, interface monitoring and error‑handling procedures; implement automated monitoring and alerting tools; reduce incident volume through root‑cause elimination.
• Build Visteon’s Internal SAP Support Capability: train internal IT resources on key modules; build a KBA library, SOPs, troubleshooting guides and runbooks; develop competency roadmap for long‑term AMS maturity.
• Strengthen Compliance & Audit Readiness: ensure ICFR/ITGC compliance for all AMS activities; maintain documentation for SOX, internal audits and external audits.

Qualification, Experience And Skills

• Bachelor’s or master’s degree in business management, information systems, engineering or related field.
• 12–18 years of SAP experience, including multi‑module exposure and AMS leadership roles.
• Experience managing global AMS operations across multiple sites and time zones.
• Strong understanding of SAP S/4HANA across Finance, Supply Chain, Manufacturing, EWM, PP/DS, OTC, PTP, GRC and Integration (CPI/EDI).
• Proven vendor management expertise and experience leading partner teams.
• Solid understanding of ITIL practices, ticket lifecycle, SLAs and service delivery governance.
• Experience collaborating with IT and business leaders.
• Capability to manage high‑pressure operational environments with strict timelines.
• Strong communication, leadership, analytical and problem‑solving skills.
• Experience with audits, compliance, ICFR, ITGC and authorisation controls.
• Ability to work in a global, fast‑paced roll‑out and operations environment.

Key Leadership Behaviours

• Lead from the Front: take ownership of support outcomes and be the first point of escalation.
• Build Strong Teams: strengthen internal capabilities and partner performance.
• Inspire Change: drive a proactive, automation‑first support culture.
• Lead the Market: implement industry‑leading AMS practices and continuous improvement.
• Critical Thinking: dissect recurring issues and drive permanent fixes.
• Service Mindset: focus on business continuity, user experience and operational excellence.