Sr Manager - Module Sales

SBI Card; Indore District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Work-life balance

Wellness program

Rewards & recognition

Gender Neutral Policy

Health benefits

Job summary

SBI Card in Indore seeks a Sales Leader responsible for driving location-wise banking channel sales and building a high-performing team of ASMs and NFTEs. You will manage relationships with SBI/JVs and partner banks, ensuring staffing, training, and compliant growth across an assigned geography.

The role emphasizes coaching, KPI tracking, and implementing campaigns to meet MOU targets, with a focus on customer-centric service and digital adoption.

Qualifications

• Knowledge of credit card industry landscape.
• Understanding of P&L and impact of metrics on bottom line.

Responsibilities

• Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives.
• Maintain good working relationships with key stakeholders across SBI and partner banks by addressing concerns and providing priority service.
• Drive execution of special segment/product/program focused campaigns in assigned geography.
• Assess manpower requirements in assigned geography considering MOUs and budgets and ensure adequate staffing levels.
• Hire, manage and develop ASMs and NFTEs in the assigned area.
• Mentor and coach ASMs to take up larger responsibilities and develop succession plans.
• Coordinate with Operations and Customer Service to clear roadblocks for the team.
• Provide regular trainings on NHOs/Refreshers & product specifics to boost productivity.
• Drive adoption of new digital initiatives with training for extended teams.
• Attend reviews and share data to enhance SBI’s brand with stakeholders.
• Escalate customer issues to the appropriate departments for fast resolution.
• Foster customer-centric culture using all service channels.

Skills

Credit card industry knowledge

P&L awareness

Education

Graduate in any discipline

Job description

About the company

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

What s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for sales of various SBI Card products in an assigned geography, usually a spread of 1 or more SBI Modules comprising of 5-10 SBI regions and 200-400 branches of an SBI Circle, managing a group of 2-4 ASMs and extended team of NFTEs comprising of Branch Relationship Executives (BRE), Branch Relationship Managers (BRMs/TLs), Unit Managers and Back end team. The role is also responsible to act as a controller of business growth, channel relationship manager and a trainer to onboard and prepare a strong team of front line sales managers of SBI Cards.

Role Accountability

1. Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives
2. Maintain good working relationships at module level with key stakeholders across SBI, SBI JVs and Associates & Multiple Partner banks by addressing concerns & providing priority service
3. Drive execution of special segment/product/program focused campaigns in assigned geography
4. Assess manpower requirements in assigned geography considering MOU & budgets and work with workforce effectiveness to ensure adequate staffing levels
5. Be responsible for hiring, productivity and performance management of ASMs and NFTEs in assigned area
6. Mentor and coach ASMs to take up larger responsibilities and develop a healthy succession pipeline
7. Liaison with other functional stakeholders (Operations, Customer Service etc ) to clear roadblocks and resolve escalations for the team
8. Ensure regular NHOs/Refreshers & Product based Trainings for the team to enhance productivity
9. Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings
10. Attend Module/Region P Reviews & share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders
11. Escalate open customer issues with all concerned departments for early redressal
12. Drive a culture of customer centricity amongst the team, ensuring all modes of customer service are effectively utilized in enhancing customer experience, such as Connect 2. 0/ASM help line /Branch help line /walk-in service desk etc
13. Identify and finalize PSA office locations in assigned geography and monitor operational adherence and expense management at these offices
14. Closely monitor metrics such as Sourcing Mix, Approval Rate, Inflow rate, Processing rate, & Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities
15. Provide support to internal departments in completion of various projects, such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department & reaching out to Customers, Assisting Collections department in collections effort and advising Product/Marketing teams on suitable merchant tie-ups
16. Drive periodic team connects/reviews cadence, conducting regular visits to RBOs & Local Offices of Partner Banks to ensure the same
17. Ensure timely preparation and dissemination of relevant reports /MIS to SBI Stakeholders (Cross Sell/Regions/Modules & Networks)
18. Organize periodic service camps in upcountry markets in coordination with CS department to reinforce customer & Stakeholder Confidence
19. Ensure team members and internal processes comply with all regulatory and business compliance guidelines

Measures of Success

1. MOU Targets: New Accounts, Premium Accounts, Insurance cross-sell, COA, 4MOB Attrition %, Digital Sourcing %
2. % of FTEs achieving their targets
3. Sankarma / Shikhar /Pratham Leads Conversion %
4. Voice of Customer
5. Process adherence as per MOU
6. Effective complaint channelizing and resolution on escalations emanating from SBI and Partners banks

Technical Skills / Experience / Certifications

1. Knowledge of credit card industry landscape
2. Understanding of P&L and impact of various metrics/parameters on the bottom-line

Competencies critical to the role

1. People Management
2. Analytical Ability
3. Customer Orientation
4. Relationship Management
5. Result Orientation

Qualification

Graduate in any discipline, post graduate preferred

Preferred Industry

BFSI/Telecom/Any retail sales FMCG, CD etc