Sr. Manager - Customer Service Transformations

Golden Opportunities; Pune District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading company in contact center solutions is looking for a professional to lead and implement contact center solutions across various client organizations. The ideal candidate will have skills in project management, analytics, and problem-solving, along with certification in Six Sigma. Responsibilities include designing best practices and serving as a subject matter expert within the Analytics/AI practice.

Qualifications

• Experience in Customer service or Contact Center roles.
• Strong analytical and problem-solving skills.
• Proven experience in project management methodology.

Responsibilities

• Lead or participate in implementation of contact center solutions.
• Design and implement best practices.
• Function as a Subject Matter Expert for Contact Center.

Skills

Analytical skills

Problem-solving skills

Statistical modeling

Machine learning

Education

Any certification in Six sigma

Job description

Overview

Lead or participate in the implementation of contact centre solutions across various client organizations.

Responsibilities

• Design and implement best practices
• Proven experience in project management methodology. Strong analytical and problem-solving skills.
• Function as a "Subject Matter Expert" for Contact Center within the Analytics/AI Practice

Qualifications

• Any certification in Six sigma
• Experience into any Customer service, Contact Center, Service desk, Help desk verticals
• Skills in Statistical modeling and Machine Learning

Contact

Contact Person: Maheshwari Balasubramanian

Email ID: [e-mail]