Strategy and Transformation Manager

Visa; Mumbai; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Visa is seeking a Senior Manager, BPO – INSA in Mumbai to support strategic priorities and drive business initiatives across markets. The role involves collaboration with cross-functional teams in interchange programs and offers a strategic overview of Visa’s operations.

The ideal candidate will have a Bachelor’s degree, 7–10 years of experience in the payments industry, and strong analytical and communication skills. Visa is committed to fostering an inclusive work environment.

Qualifications

• 7–10 years of experience in the payments industry, financial services or consulting.
• Willingness to take on new challenges in a fast-paced environment.
• Strong interpersonal skills for negotiating and influencing stakeholders.

Responsibilities

• Drive deeper engagement on strategic priorities across markets.
• Support development and execution of business-critical initiatives.
• Collaborate across teams to support strategic plans leveraging interchange.

Skills

Analytical and quantitative skills

Technical aptitude

Verbal and written communication

Problem-solving

Attention to detail

Education

Bachelor’s degree in business, economics, finance, engineering or related field

Tools

SQL

MicroStrategy

Excel

PowerPoint

Access

Job description

What a Senior Manager, BPO – INSA does at Visa:

This role supports the INSA Head of Strategy and Transformation in delivering market and regional priorities. Based in Mumbai, it offers a strategic overview of Visa’s business across INSA markets and involves collaboration with cross‑functional teams to drive business priorities, especially in interchange programs.

Specific Responsibilities

• Drive deeper engagement on strategic priorities across markets and cluster to ensure success of key business areas.
• Support the development, program management, and execution of business‑critical initiatives at the market/cluster level.
• Become an interchange implementation subject‑matter expert with deep knowledge of Visa and industry context.
• Collaborate across the AP Interchange team and functions across markets to support strategic plans leveraging interchange in line with corporate priorities.
• Develop and create frameworks for new cluster initiatives, articulate context/objectives, build operational/process flows, ensure stakeholder alignment, and execute effectively.

What Will Also Help

• Subject‑matter expertise in card payments, payment technologies, loyalty services gained through experience supporting clients and new product initiatives.
• Experience working with issuers, acquirers, merchants and merchant partners.
• SQL and MicroStrategy tools experience is a plus.

Qualifications

• Bachelor’s degree in business, economics, finance, engineering or related field with focus on strategic and quantitative modules.
• 7–10 years of experience in the payments industry, financial services or consulting.
• Analytical and quantitative skills; able to resolve complex problems with well‑structured analysis.
• Strong technical aptitude and ability to apply technical information to business solutions.
• Proven expertise in modeling techniques and managing large data sets using Excel and Access; ability to communicate complex analysis strategically using PowerPoint and other presentation tools.
• Willingness to take on new challenges in a fast‑paced environment and adapt to changing priorities.
• Strong verbal and written communication, problem‑solving, attention to detail, and interpersonal skills for negotiating and influencing stakeholders.
• Organized self‑starter, results‑oriented, and passionate about scaling new products.
• A natural appetite for continuous enhancements and process improvement; proactive in identifying opportunities and recommendations to increase quality and/or efficiency.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.