Sr Manager - Business Collaboration

Tata Communications; Mumbai Suburban; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A global telecommunications leader seeks a Product Manager in Mumbai, India, to oversee product development and market strategy. The role includes defining product requirements, enhancing customer journeys, and implementing marketing plans for acquisition and retention. Candidates should have relevant product management experience and strong commercial and analytical skills.

Qualifications

• Relevant experience in product management or sales.
• Good knowledge of the local market is essential.
• Ability to perceive end-to-end solutions.

Responsibilities

• Define product requirements and lead product development from concept to launch.
• Support customer order journeys and propose system improvements.
• Develop and implement product marketing plans to drive acquisition and retention.

Skills

Technical orientation

Commercial orientation

Data analysis skills

Business acumen

Exceptional writing skills

Experience in product marketing strategies

Job description

About The Company

Tata Communications redefines connectivity with innovation and intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services, we envisage a new world of communications.

Job Description

The role is responsible for product management, value proposition, market strategy, product positioning, development, scaling up of products, and developing new/enhanced services or features in the Unified Collaboration domain. The objective is to increase product and service profitability, revenue, and market competitiveness. This is a tactical role that contributes to defining the direction of operating plans based on business strategy, with a significant mid-term impact on overall business results.

Responsibilities

1. Define product requirements and lead/own product development from concept to launch, with accountability for product delivery. Build product roadmaps and ensure governance for implementation.
2. Facilitate and support a smooth and fast customer order journey. Support and propose system and process improvements to enhance CSAT. Collaborate with IT teams to develop a digital journey platform for customers.
3. Develop and implement product plans including value proposition, pricing, positioning, channels, promotions, packaging, collateral, and sales support to drive customer acquisition and retention. Define a go-to-market model within existing sales/channel strategies.
4. Specify, monitor, and manage product financial, technical, service, and operational performance levels. Track P&L, revenue, new business, and profitability, including competitive pricing strategies.
5. Provide accurate forecasts and reports on product revenues and costs.
6. Define the product's value proposition for sales. Conduct product education and training through available channels. Support sales and commercial teams with pricing guidelines and special solutions as needed.
7. The role may be an individual contributor or lead a small team.

Minimum Qualification & Experience

Relevant experience in product management or sales.

Desired Skill Sets

• Technical and commercial orientation.
• Good knowledge of the local market.
• Solution-oriented, with the ability to perceive end-to-end solutions.
• Data analysis skills based on reports and representation.
• Strong business acumen and industry knowledge.
• Experience in delivering effective product marketing strategies.
• Exceptional writing, editing, and presentation skills.
• Experience in product architecture, engineering, and management.