Sr Manager, Annotation Ops Integration, GO-AI

Amazon; Bengaluru; Hybrid; INR 4,000,000 - 7,500,000; Full time

Job summary

Amazon Dev Center India - Hyderabad seeks a Senior Manager, Technical Product Management to lead GO-AI central operations, including quality assurance, labor planning, and people development. The role focuses on strategy for operations capabilities, capacity planning, and scalable processes to drive efficiency and AI-enabled improvements.

You will guide cross-functional teams across engineering, science, and product leadership and manage a distributed team across the United States, India, and

Qualifications

• 10+ years of technical product or program management experience.
• 6+ years of team management experience.
• Experience owning/driving roadmap strategy and definition.
• Experience working cross-functionally with technical and non-technical teams.

Responsibilities

• Define and execute strategy for GO-AI's central operations capabilities.
• Deliver annual operational efficiency targets via kaizen and automation.
• Translate demand into capacity plans balancing cost, quality, delivery speed.
• Standardize service offerings across the portfolio.
• Own associate lifecycle from onboarding through upskilling.
• Lead tool strategy for workforce planning and capacity management.
• Represent operations in cross-functional forums with engineering, science, and product leadership.
• Lead and develop a geographically distributed team across multiple regions.

Skills

Roadmap strategy

Cross-functional leadership

Capacity planning

Product management

Stakeholder management

Team management

Education

Bachelor's degree

Job description

Description

GO-AI is a technology enablement organization that accelerates the development and enhances the performance of AI-based robotic and automation solutions for Amazon Robotics (AR) and key Worldwide Operations programs. We combine human expertise with machine learning to produce high-quality training data, validate model outputs, and continuously improve AI system performance across many annotation programs and a large global workforce.

GO-AI is a technology enablement organization that accelerates the development and enhances the performance of AI-based robotic and automation solutions for Amazon Robotics (AR) and key Worldwide Operations programs. We combine human expertise with machine learning to produce high-quality training data, validate model outputs, and continuously improve AI system performance across many annotation programs and a large global workforce.

This Senior Manager, Technical Product Management will lead central operations functions within GO-AI, including quality assurance, labor planning and capacity management, and people development initiatives (upskilling, learning programs, career progression). You will own the strategy for GO-AI operations capabilities and evolution, translating demand signals into production-ready capacity plans and converting program-specific operational patterns into scalable, repeatable processes. You will drive operational efficiency initiatives, evaluate and adopt tools to improve workforce planning and utilization, and lead AI-enabled process improvement across the organization.

As GO-AI evolves from a labor-led service to a tech-enabled operation, this role will ensure the operational foundation, including workforce readiness, quality standards, and capacity planning, adapts in step with that transformation.

Key job responsibilities

• Define and execute the strategy for GO-AI's central operations capabilities, ensuring quality, capacity, and people development functions operate as a unified, scalable system
• Deliver annual operational efficiency targets through kaizen, process automation, and workforce utilization improvements
• Translate variable customer demand into reliable capacity plans that balance cost, quality, and delivery speed
• Convert program-specific operational patterns into standardized service offerings that scale across the portfolio
• Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness keeps pace with new program launches and evolving AI model requirements
• Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes
• Represent operations in cross-functional forums with engineering, science, and product leadership
• Lead and develop a geographically distributed team across the United States, India, and Costa Rica, ensuring alignment and operational consistency across time zones

Basic Qualifications

• 10+ years of technical product or program management experience
• 6+ years of team management experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Bachelor's degree
• Experience in capacity planning, operations planning, business analysis or equivalent
• Experience working cross-functionally across several teams both technical and non-technical

Preferred Qualifications

• Experience delivering consumer software products and services in a high growth environment
• Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment
• Experience in operations planning for AI/ML data production, annotation, or expert workforce operations
• Track record converting bespoke operational solutions into standardized, repeatable service offerings
• Experience driving AI adoption or process automation within an operations organization
• Familiarity with make/buy decisions for operational software tools (WFM, scheduling, planning platforms)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

Amazon Dev Center India - Hyderabad

Job ID: A10509802