Sr. Manager, Aftermarket & Warranty

Nextracker; Hyderabad; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Nextpower in Hyderabad, India, seeks a Senior Manager for Aftermarket & Warranty Supply Chain to lead end-to-end global aftermarket execution, spanning demand planning, inventory policy, service-part availability, warehouse allocation and reverse logistics.

You will build scalable processes, establish KPIs, and drive system-based visibility to ensure reliable delivery at lowest cost, coordinating across Supply Chain, Service, Asset Management, Logistics, Sourcing, Product, Finance, and regional

Qualifications

• 12–15 years of progressive supply chain experience with leadership in planning.
• Strong forecasting, supply planning and inventory management knowledge.
• Experience with Anaplan; proficient in Excel/Power BI.

Responsibilities

• Lead the global aftermarket and warranty supply chain operating model.
• Define KPI framework including OTD/OTIF, inventory health and logistics metrics.
• Drive standardization across regions and establish a control-tower with clear ownership.
• Ensure visibility using Power BI, NetSuite, Anaplan and other reporting tools.

Skills

Forecasting

Supply planning

Inventory management

Leadership

Power BI

Anaplan

Excel

Stakeholder management

Education

Bachelor's degree in Engineering

Master's degree preferred

Tools

Anaplan

Power BI

Excel

Job description

Job Description: Title: Sr. Manager, Aftermarket & Warranty Department: Inventory Planning & Warehousing Operations Reports to: Sr Manager, Supply Chain Location: Hyderabad, India Scope: Global Aftermarket, Warranty Fulfillment, Reverse Logistics, VRA/RMA governance, coordination for aftermarket and warranty flows.

The Senior Manager, Aftermarket & Warranty Supply Chain will lead the end-to-end operating model for global aftermarket and warranty supply chain execution.

This role is responsible for connecting demand planning, inventory policy, service-parts availability, warehouse allocation, reverse logistics, RMA/VRA governance, KPI management, and stakeholder escalation into one disciplined operating rhythm.

The role requires a strong combination of strategic leadership and hands‑on execution.

The successful candidate will build scalable processes, establish clear KPIs, drive system-based visibility, and ensure that aftermarket and warranty commitments are delivered reliably, at the lowest practical cost, and with clear accountability across Supply Chain, Service, Asset Management, Logistics, Sourcing, Product, Finance, and regional teams.

This position will lead a team covering aftermarket supply planning, aftermarket fulfillment, allocation control, and reverse logistics (VRA & RMA).

The role will be expected to move the organization from reactive issue management and individual follow-up into a structured control-tower model with clear ownership, escalation paths, documented processes, and measurable business outcomes.

Key Responsibilities

Aftermarket & Warranty Operating Model Lead the global Aftermarket and Warranty Supply Chain operating model, covering demand signal, inventory planning, allocation, fulfillment, delivery confirmation, reverse logistics, and closure of open cases. Establish and run the Aftermarket Monthly Business Review / Control Tower, ensuring the forum is decision-oriented and includes KPIs, bottlenecks, inventory health, service risks, road logistics performance, RMA/VRA aging, and action ownership. Define clear roles and handoffs across Aftermarket planning, VRA/allocation management, RMA/reverse logistics, warehouse operations, logistics execution, and regional support teams. Translate business requirements from Service Sales, Asset Management, Quality, Product, and regional teams into executable supply chain processes and measurable operating standards. Drive standardization of aftermarket processes across regions, ensuring that North America, EMEA, LATAM, APAC, and other active flows operate under common logic while allowing region-specific execution where required. Monitor supplier capacity loading and ensure shipment adherence to allocation plans. Performance Management & KPIs Define and own the KPI framework for Aftermarket, Warranty and Reverse Logistics. Core KPIs should include OTD/OTIF, order aging, days to allocate, days to ship, days to deliver, delivered vs committed date, backlog, fulfillment from warehouse vs drop-ship, SLA adherence, forecast accuracy, inventory turns, coverage, low-turn value, obsolete / E&O exposure, RMA/VRA cycle time, RMA/VRA aging, logistics delivery performance, expedite cost, and root cause of misses. Ensure effective use of Power BI, NetSuite, Anaplan, MRP and other reporting tools to support operating decisions. Partner with Business Systems / COE to define business rules for dashboards, date logic, SLA calculations, tracking visibility, allocation status, and in-transit reporting.

Qualifications

Bachelor’s degree in Engineering, Supply Chain Management, Business, or related field; Master’s degree preferred. 12–15 years of progressive supply chain experience, including leadership in demand and/or supply planning. Strong working knowledge of forecasting, supply planning, and inventory management. Experience with advanced planning tools (Anaplan preferred) and strong analytical skills in Excel, Power BI, or equivalent tools. Proven ability to lead teams and drive process improvements in a fast-paced environment. Strong cross-functional communication and stakeholder management skills. Experience in solar, EPC/construction, or capital-project businesses is a plus.

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility‑scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data‑driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.

We are Nextpower At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility‑scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data‑driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility‑scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data‑driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.