Sr IT Manager

Oliver Agency; Mumbai; On-site; INR 1,200,000 - 1,800,000; Part time

Job summary

OLIVER, part of The Brandtech Group, seeks a Senior IT Manager (APAC) to own Google Workspace, Ustudio operations, and regional IT activities from Mumbai. You will ensure SLA-driven support, high customer satisfaction, and continuous service improvement while aligning with global best practices.

Hands-on Google admin and procurement experience is essential in a fast-paced regional role. You will lead IT service delivery for Google Workspace, Ustudio, and core IT services, manage third-party

Qualifications

• 6-10+ years IT experience with at least 3 years in technical support/operations.
• 5 to 8 years of IT Systems Administration in mid- to-large enterprises (hardware, software and maintenance).
• Work onsite role 5 days a week.
• Google Workspace administration experience.
• Strong experience with a MacOS environment.
• Meraki Firewall and Switch experience is needed.
• Certification in Cloud Computing Technologies and other Microsoft Certifications preferred.

Responsibilities

• Own regional IT service delivery for Google Workspace, Ustudio and core IT services.
• Administer and secure Google Workspace and be primary owner for Ustudio operations/configuration, availability and user support.
• Ensure SLA targets for support requests and manage escalations/major incidents.
• Maintain and improve service desk processes and knowledge base.
• Lead remediation of recurring issues and manage regional IT procurement.
• Oversee IT hardware/software licensing and asset lifecycle, including purchases.
• Coordinate regional IT projects and platform rollouts with Regional ITLead.

Skills

Google Workspace

MacOS

Active Directory

Meraki VPN

English communication

Tools

Google Admin Console

Office 365

Cisco Meraki

Job description

About OLIVER

Established in 2004, OLIVER is the world s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we are at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Job Title: Senior IT Manager

Role: Freelancer

Duration: 3 months

Location: Mumbai, India

About the role:

We are seeking a proactive Senior IT Manager (APAC) to own Google Workspace and Ustudio operations alongside regional IT, technical support and procurement. You will ensure SLA‑driven support, high customer satisfaction and continuous service improvement while working closely with the Regional IT Lead to align the region with global best practices. If you are hands‑on with Google admin, experienced in procurement and thrive in a fast‑paced regional role, we want to hear from you.

What you will be doing:

• Own regional IT service delivery for Google Workspace, Ustudio and core IT services.
• Administer and secure Google Workspace (users, groups, policies, Drive/Docs, Admin Console) and be primary owner for Ustudio operations/configuration, availability and user support.
• Ensure support requests are triaged and resolved within SLA targets; manage escalations and major incidents.
• Maintain and improve service desk processes, including ticket lifecycle, prioritization and knowledge base.
• Proactively identify recurring issues and lead permanent remediation.
• Manage regional IT procurement (hardware, software, subscriptions and services) and asset lifecycle.
• Ensure the smooth running of all IT procurement in the region – kits are dispatched and collected on time.
• Ensure change control, testing and documented deployments to avoid service disruption.
• Scope and deliver regional IT projects and platform rollouts (cloud & collaboration tools) working with the Regional IT.
• Manage third‑party service providers for support and platform services (SLAs,contract renewals).
• Understand and administer Active Directory.
• Where needed, provide server & NAS support.
• Oversee the following tasks performed by the team on a day‑to‑day basis: Managing Office 365, Google Workspace Admin and other cloud based systems.
• Setting up and configuring new laptops and desktops.
• Installing authorised software to laptops and desktops.
• Strong knowledge and experience with VPN (Cisco Meraki) technologies.
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
• Fault finding for laptops and desktops when required.
• Reporting faults and maintaining logs on servers, desktops and laptops.
• Ensuring all logs for equipment and users are maintained.
• Creating purchase requisitions for IT hardware/software.
• Ensuring licensing for all software purchased is recorded and maintained.

What you need to be great in this role:

• 6-10+ years IT experience with at least 3 years in technical support/operations (adjustable by organization).
• 5 to 8 years of relevant experience in IT Systems Administration in mid‑to‑large enterprises (hardware, software and maintenance).
• Work onsite role 5 days a week.
• Google Workspace administration experience.
• Strong experience with a MacOS environment.
• Meraki Firewall and Switch experience is needed.
• Certification in Cloud Computing Technologies and other Microsoft Certifications preferred.
• Experience in troubleshooting Mac & PC systems.
• Preference for candidates with experience in working with different countries in a region.
• Excellent communicator; able to translate technical issues to non‑technical user.
• Must be organized with excellent co‑ordination skills.
• Must be proficient in English – both speaking and writing.
• Passion for and inquisitive about AI and new technologies.
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.

Personal attributes:

• Self‑motivated, working with little supervision.
• Proven ability to communicate and liaise with junior – mid levels in the business.
• Discrete about all confidential and personal information.
• Driven, proactive, helpful, and enthusiastic team player.

Values:

• Be Ambitious to succeed
• Be Imaginative to push the boundaries of what s possible
• Be Inspirational to do groundbreaking work
• Be always learning and listening to understand
• Be Results‑focused to exceed expectations
• Be actively pro‑inclusive and anti‑racist across our community, clients and creations

Inclusion statement

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

Environmental goals

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.