Sr Infrastructure Engineer

Skillsoft Ireland Limited; Hyderabad; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Skillsoft is seeking an experienced Senior Infrastructure Engineer to manage end-user devices and modern workplace technologies across a global workforce. You will own device management with Intune and Jamf Pro, deploy Microsoft 365 configurations, and optimize patch and deployment pipelines to ensure security and reliability.

The role emphasizes VDI support, cross-team collaboration, and ongoing automation to improve lifecycle management and user experience at scale.

Qualifications

• 5+ years of professional Infrastructure Engineering experience with a strong focus on end-user device management and modern workplace technologies.
• Hands-on expertise with Microsoft Intune and Jamf Pro for device management across Windows and macOS environments.
• Strong working knowledge of Microsoft 365 services, including endpoint security, identity, and device compliance.

Responsibilities

• Own end-to-end device management across platforms using Microsoft Intune and Jamf Pro, ensuring compliance, security, and performance standards are met.
• Deliver and maintain endpoint configuration, policies, and controls within the Microsoft 365 ecosystem.
• Design, build, and improve application packaging and deployment pipelines for enterprise software distribution.
• Execute and continuously improve patch management processes to ensure timely vulnerability remediation and system stability.
• Support and enhance Virtual Desktop Infrastructure (VDI) environments, ensuring availability, performance, and user experience.
• Troubleshoot and resolve complex endpoint, application, and device-related incidents across global environments.
• Collaborate with security, infrastructure, and service desk teams to align on standards, policies, and operational improvements.
• Drive automation and process optimization across endpoint provisioning, software deployment, and lifecycle management.
• Maintain documentation, standards, and operational runbooks to support consistent and scalable delivery.

Skills

End-user device management

Microsoft Intune

Jamf Pro

Microsoft 365

Patch management

Troubleshooting

Global enterprise environments

Automation scripting

Education

Bachelor's degree or commensurate experience

Tools

Microsoft Intune

Jamf Pro

Microsoft 365

VDI platforms (Azure Virtual Desktop / Citrix)

Job description

At Skillsoft, we believe skills fuel growth.Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Join us at Skillsoft, where we are redefining enterprise learning and helping organizations build their Skillsforce™ of the future. Through our innovative software technology platform, we bring together immersive multimodal learning experiences, advanced analytics, AI-driven insights, and world-class content to deliver measurable transformative impact at scale. At Skillsoft, we are building the Skillforce™ of the future—a workforce that is ready, adaptable, resilient, and equipped to thrive alongside rapidly evolving AI tools and technologies.

Skillsoft is seeking an adaptive, innovative and experienced Senior Infrastructure Engineer who excels in dynamic enterprise environments, with a strong focus on end-user computing, device management, and modern workplace technologies. This individual will play a key role in delivering secure, scalable, and high-performing endpoint and virtual desktop solutions across our global workforce. The role requires a strong operational mindset, attention to detail, and the ability to continuously improve device management, patching, and application delivery processes.

In this role, you will have the opportunity to be responsible for maintaining high standards across endpoint platforms, ensuring seamless user experiences, and driving automation and optimization across device lifecycle management. If you are passionate about modern workplace engineering and delivering frictionless end-user experiences at scale, we invite you to be part of what’s next.

RESPONSIBILITIES

• Own end-to-end device management across platforms using Microsoft Intune and Jamf Pro, ensuring compliance, security, and performance standards are met.
• Deliver and maintain endpoint configuration, policies, and controls within the Microsoft 365 ecosystem.
• Design, build, and improve application packaging and deployment pipelines for enterprise software distribution.
• Execute and continuously improve patch management processes to ensure timely vulnerability remediation and system stability.
• Support and enhance Virtual Desktop Infrastructure (VDI) environments, ensuring availability, performance, and user experience.
• Troubleshoot and resolve complex endpoint, application, and device-related incidents across global environments.
• Collaborate with security, infrastructure, and service desk teams to align on standards, policies, and operational improvements.
• Drive automation and process optimization across endpoint provisioning, software deployment, and lifecycle management.
• Maintain documentation, standards, and operational runbooks to support consistent and scalable delivery.

Skills & Experience Required

• 5+ years of professional Infrastructure Engineering experience with a strong focus on end-user device management and modern workplace technologies with a Bachelor’s degree or commensurate experience
• Hands-on expertise with Microsoft Intune and Jamf Pro for device management across Windows and macOS environments.
• Strong working knowledge of Microsoft 365 services, including endpoint security, identity, and device compliance.
• Robust experience in application packaging and deployment using industry-standard tools and practices.
• Solid understanding of patch management strategies, vulnerability management, and endpoint security controls.
• Experience supporting and maintaining VDI environments (e.g. Azure Virtual Desktop, Citrix, or equivalent).
• Strong troubleshooting skills across operating systems, endpoint configurations, and enterprise applications.
• Experience working in global enterprise environments with distributed teams and users.

Preferred Experience

• Experience with automation and scripting (e.g. PowerShell, Bash) to streamline endpoint management tasks.
• Exposure to endpoint analytics, monitoring, and reporting tools to drive data-led improvements.
• Familiarity with zero-touch provisioning and modern device onboarding solutions (e.g. Autopilot, DEP).
• Experience operating within ITIL-based service management environments and contributing to continuous improvement initiatives.

Our Values

We are passionately committed to leadership, learning, and success. We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile.

MORE ABOUT SKILLSOFT:

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com .

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

About Skillsoft

Skillsoft (NYSE: SKIL) delivers transformative learning experiences that propel organizations and people to grow together. The Company partners with enterprise organizations and serves a global community of learners to prepare today’s employees for tomorrow’s economy. With Skillsoft, customers gain access to blended, multimodal learning experiences that do more than build skills, they grow a more capable, adaptive, and engaged workforce. Through a portfolio of best-in-class content, a platform that is personalized and connected to customer needs, world-class tech and a broad ecosystem of partners, Skillsoft drives continuous growth and performance for employees and their organizations by overcoming critical skill gaps and unlocking human potential. Learn more at www.skillsoft.com