Sr. Implementation Manager

Sprinklr India Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Voluntary healthcare coverage

Paid time off

Open mentoring program

Comprehensive benefits suite

Job summary

Sprinklr India Private Limited is seeking a Sprinklr Implementation Manager to lead a high-performing team and ensure successful deployments of the Sprinklr platform. The role includes overseeing implementation projects, managing team performance, and client relations.

The ideal candidate will have over 8 years of experience in enterprise software implementation, particularly in contact-center applications. This position offers a range of benefits, including healthcare coverage and a mentoring program.

Qualifications

• 8+ years of experience in enterprise software implementation.
• 5+ years of experience in Voice, Chat, Email contact-center applications.
• Proven track record in leading complex implementation projects.

Responsibilities

• Manage and mentor a team of implementation consultants.
• Oversee multiple concurrent implementation projects.
• Serve as the primary point of contact for clients.

Skills

Enterprise software implementation

Voice, Chat, Email contact-center applications

Project management

Client-facing communication

Leadership

Education

Bachelor's degree in Computer Science, Engineering, Business, or related field

Relevant certifications in project management or software implementation

Tools

Groovy

JavaScript

Job description

Role Overview

A Sprinklr Implementation Manager will lead a team of high‑performing implementation consultants to ensure successful, value‑oriented deployments of the Sprinklr platform. Responsibilities include managing the end‑to‑end implementation process, collaborating with cross‑functional teams, and ensuring clients derive maximum value from Sprinklr’s solutions.

Key Responsibilities

• Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance.
• Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.
• Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
• Define and maintain regional implementation strategies in collaboration with other regional leaders.
• Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.
• Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.
• Identify potential risks in the implementation process and develop mitigation strategies.
• Track and report on key performance indicators (KPIs) related to implementation projects and team performance.

Qualifications

• 8+ years of experience in enterprise software implementation.
• 5+ years of experience in Voice, Chat, Email contact‑center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.
• Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments.
• Understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact‑center infrastructure (ACD, IVR, CTI, Dialer, SBC)—a plus.
• Experience with Groovy, JavaScript, and/or scripting for integrations—a plus.
• Technical background with a deep understanding of software development life cycles.
• Excellent written and verbal communication skills; highly competent and confident presenter.
• Strong leadership, mentoring, and client‑facing communication skills.
• Ability to manage multiple complex projects in a fast‑paced, dynamic environment.
• Business proficiency in English is mandatory.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.
• Relevant certifications in project management or software implementation are advantageous.

Benefits

• Voluntary healthcare coverage in applicable countries.
• Paid time off to recharge and spend time with loved ones.
• Open mentoring program designed to support growth and amplify focus.
• Comprehensive benefits suite supporting mental and physical wellbeing.

Equal Employment Opportunity

Sprinklr is an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practice laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process.