Sr. Executive - Process Documentation and Governance

BC Management Services; Dadri; On-site; INR 800,000 - 1,100,000; Full time

Job summary

British Council in Noida (GSS English & Exams) seeks a Governance and Assurance Analyst for a 1-year fixed-term contract. You will document and govern processes, develop L2-L4 BPMN maps, and manage knowledge management programs to drive continual improvement on the floor.

The role requires 5–8 years of experience, proficiency with MS Visio/Excel/Word/PowerPoint, and the ability to work onsite with rotating shifts as part of IELTS operations.

Qualifications

• Graduate degree in any discipline.
• Minimum 5-8 years of work experience as a Governance and Assurance Analyst.
• Proven experience using MS Visio, MS Excel, MS Word, and MS PowerPoint to write knowledge articles for processes.
• Hands-on experience developing L2, L3, and L4 process maps using the BPMN standard.

Responsibilities

• Act as the documentation and governance expert for the process, championing new practices across the team.
• Analyse the effectiveness of knowledge management programmes by observing usage and impact.
• Coordinate internal and external audits and train staff on audit preparation for knowledge management changes.
• Encourage staff to share knowledge efficiently and work with process owners to gather insights for continuous improvement.
• Maintain the Master Document Control Listing and ensure compliance with documentation procedures; produce knowledge articles for front and back office.
• Develop L2, L3, and L4 BPMN process maps and ensure proper repository maintenance.
• Read, understand and comply with information security policies and related organisational policies.

Skills

MS Visio

MS Excel

MS Word

MS PowerPoint

BPMN

Education

Graduate degree

Tools

MS Visio

MS Excel

MS Word

MS PowerPoint

BPMN

Job description

Pay Band: 5

Location /Country :Noida- Sec 142, India

Department:GSS English & Exams (IELTS Operations)

Contract Type: 1 Year Fixed term contract

Work Schedule:This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.

Training & Assessment Requirement

Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicab

Role Description/Purpose

This role is responsible for building and managing the documentation of English & Exams operations to ensure sustainable, scalable, efficient, and effective service delivery. You will connect closely with the team to understand both their stated and unstated needs, using these insights to build a proactive operations delivery model that stays relevant to the business at all times. A key part of this role involves driving a culture of continual improvement on the floor, fostering collaboration and efficiency across operations. You will also be responsible for developing the overall process strategy to help the function achieve excellence.

Qualifications & Experience

• Graduate degree in any discipline
• Minimum 5-8 years of work experience as a Governance and Assurance Analyst
• Proven experience using MS Visio, MS Excel, MS Word, and MS PowerPoint to write knowledge articles for both front and back office processes
• Hands-on experience developing L2, L3, and L4 process maps using the BPMN standard

Role Accountabilities

In this role, you will act as the documentation and governance expert for the process, bringing strong expertise in governance frameworks and championing the adoption of new practices across the team. You will analyse the effectiveness of knowledge management programmes by observing their usage and evaluating their impact in terms of organisational benefit, while also coordinating internal and external audits and training staff on audit preparation to ensure effective implementation of knowledge management across delivery functions.

You will play a key role in encouraging staff to share knowledge efficiently and effectively, working closely with internal process owners to understand workflows and gather insights for continuous improvement.Maintaining the Master Document Control Listing and ensuring compliance with documentation procedures will be central to this role, alongside using tools such as MS Visio, Excel, Word, and PowerPoint to write knowledge articles for both front and back office processes, and developing L2, L3, and L4 process maps using the BPMN standard.

You will also ensure that all process documents are properly maintained in the repository, and that clear guidelines are established for knowledge record retention, archival, and deletion. Close collaboration with audit teams will be essential to ensure ongoing compliance with documentation requirements across the process.

In line with our commitment to security and compliance, you will be expected to read, understand, and comply with information security policies, promptly raise any concerns regarding non-compliance with information security or IELTS-related policies, and adhere to organisational policies including the code of conduct and IT policy.

Further Information

Right to Work: Locally recruited

Applications are welcomed from candidates currently in this location with a natural right to work.

Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

India (OCI)

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visithttps://ociservices.gov.in