Sr Executive- Customer Success

FieldAssist; Mumbai; Sur place; INR 800 000 - 1 100 000; Plein temps

Résumé du poste

FieldAssist is seeking an energetic Customer Success professional to join our team in Mumbai. You will work closely with clients and internal teams to ensure smooth project execution, deliver product training, and drive adoption across enterprise accounts.

You will guide clients on product features, handle escalations, and monitor usage to ensure satisfaction. Travel to client offices may be required to support deployments and ongoing success.

Qualifications

• Strong communication and presentation abilities are essential.
• Ability to multitask and manage multiple stakeholders.
• Problem-solving mindset with a proactive attitude.
• Comfort with technology and learning new product features.
• Willingness to travel to client locations as needed.

Responsabilités

• Collaborate with external and internal stakeholders to ensure timely project execution.
• Lead client training sessions on the product for project stakeholders.
• Handle high-severity requests and escalate issues as needed.
• Guide clients on product features and usage to maximize adoption.
• Drive client scale-ups to enterprise-level penetration.
• Update clients on new features and enhancements according to business needs.
• Monitor user adoption and usage for continuous improvement.
• Configure and demonstrate the product to clients pre-execution when needed.
• Ensure customer satisfaction and build strong relationships; travel to client sites as required.

Connaissances

Communication skills

Presentation skills

Multi-tasking

Go-getter attitude

Technical aptitude

Formation

Engineering degree

Outils

MS Excel

PowerPoint

Description du poste

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.

About FieldAssist

FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Philips, Ching’s and Mamaearth among others.
FieldAssist is certified by Great Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.

For one in the Seat:

Requirements :

• 1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution
• 2. Conduct in-depth training sessions for Client Project stakeholders on using the Product
• 3. Assist with high severity requests or issue escalations as needed
• 4. Guide client on product features and how to use them
• 5. Drive Client Scale-Ups to reach enterprise level penetration
• 6. Update client about new feature developments and enhancements according to client business requirements
• 7. Monitor user product adoption and usage
• 8. Configuration and demonstrating the product to client pre-execution, if needed
• 9. Ensure customer satisfaction and build strong customer relationships Travel to client office location/ Client visit as per requirement

Who we're looking for:

• 1. Engineering graduates with 2-5 years of experience
• 2. Excellent verbal & written communication & presentation skills
• 3. Ability to multi-task and work in a challenging fast paced environment
• 4. Go-getter attitude and a strong work ethic
• 5. Proficient in MS Excel & PowerPoint
• 6. Excellent problem-solving skills, attention to detail and solution-oriented attitude
• 7. Enthusiasm about technology with demonstrated technical aptitude

Know Your Leader:

Customer Success at FieldAssist is one of the largest teams headed by Chitransh Jain, an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA in 2017. He drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. He is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth.

FieldAssist on the Web:

Website: https://www.fieldassist.com/people-philosophy-culture/
Culture Book: https://www.fieldassist.com/fa-culture-book
CEO's Message: https://www.youtube.com/watch?v=bl_tM5E5hcw
LinkedIn: https://www.linkedin.com/company/fieldassist/