Sr. Executive, Assistant Manager - Key Accounts Management (CL)

Yusen Logistics; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Yusen Logistics (India) Pvt. Ltd. invites applications for a Key Accounts Management role from CL/3PL background.

The candidate will serve as the primary contact for major customers and will lead efforts in building durable relationships, conducting governance reviews, and translating customer needs into operational enhancements. Responsibilities include overseeing warehouse operations, ensuring service levels, driving efficiency, and identifying growth opportunities with enterprise accounts.

Qualifications

• Must have strong experience in managing enterprise or key customer accounts in contract logistics or 3PL operations.
• Solid understanding of warehouse operations and logistics processes.
• Proven ability to translate customer requirements into operational improvements and governance meetings.

Responsibilities

• Serve as the primary point of contact for assigned key customers.
• Build and maintain strong, long-term customer relationships.
• Conduct regular business reviews and governance meetings with customers.
• Understand customer requirements and translate them into operational improvements.
• Ensure timely resolution of customer concerns and escalations.
• Monitor daily warehouse operations to ensure adherence to service levels.
• Review inbound, outbound, inventory, and value-added service performance.
• Coordinate with warehouse teams to improve productivity, accuracy, and efficiency.
• Drive process standardization and continuous improvement initiatives.
• Prepare and present monthly and quarterly business reviews.

Skills

Key Accounts Management

Contract Logistics

Customer Relationship Management

Logistics Operations

Job description

We at Yusen Logistics (India) Pvt. Ltd. are hiring for Key Accounts Management role from CL background.

Role & responsibilities

Customer Relationship Management

• Serve as the primary point of contact for assigned key customers.
• Build and maintain strong, long-term customer relationships.
• Conduct regular business reviews and governance meetings with customers.
• Understand customer requirements and translate them into operational improvements.
• Ensure timely resolution of customer concerns and escalations.

Warehouse Operations Review

• Monitor daily warehouse operations to ensure adherence to agreed service levels.
• Review inbound, outbound, inventory, and value-added service performance.
• Coordinate with warehouse teams to improve productivity, accuracy, and efficiency.
• Drive operational excellence through process standardization and continuous improvement initiatives.
• Ensure compliance with safety, quality, and operational standards.

Account Retention & Customer Satisfaction

• Develop strategies to improve customer satisfaction and strengthen long-term partnerships.
• Identify risks affecting customer retention and implement mitigation plans.
• Maintain high service quality to achieve contract renewals and business continuity.
• Support account growth by identifying opportunities for value-added services and business expansion.

KPI Management

• Monitor and report key operational and customer KPIs, including:
• Analyze performance trends and implement corrective and preventive actions.
• Prepare and present monthly and quarterly business review reports.

Preferred candidate profile

• 5 - 10 years of experience in Contract Logistics, Warehousing, Supply Chain, or 3PL operations.
• Experience managing enterprise or key customer accounts.
• Strong understanding of warehouse operations and logistics processes