Sr. Executive / AM - Customer Quality (M/F/D)

Valeo; Pune City; On-site; INR 600,000 - 900,000; Full time

Job summary

Valeo is seeking a Sr. Executive / AM - Customer Quality to oversee quality management processes within their Pune facility. The role involves coordinating quality teams, managing audits, and ensuring compliance with established quality standards while addressing customer concerns. Candidates should possess strong analytical skills and a proven track record in quality control within automotive manufacturing.

Qualifications

• Experience in quality management and audits.
• Familiarity with QRQC processes.
• Understanding of customer quality standards.

Responsibilities

• Coordinate quality team members and manage process audits.
• Conduct line audits to detect deviations from standards.
• Support APU and Site Managers in resolving customer issues.

Skills

Analytical Skills

Quality Control

Problem Solving

Team Coordination

Job description

Sr. Executive / AM - Customer Quality (M/F/D)

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The APU Quality Leader coordinates quality team members within the APU, manages process and product audits, and trains and coaches logical thinking. This position does not supersede the authority of the Site Quality Manager.

• Initiate QRQC in the QIM database, participate in containment, and validate the robustness of containment actions.
• Support APU and Site Managers in analyzing issues identified in QRQC activities.
• Update quality tracking charts such as Customer Returns and Cost of Non-Quality.
• Conduct line audits to detect deviations from standards and coordinate corrective actions with the APU to ensure compliance.
• Participate in resolving customer issues and non-quality issues.
• Ensure adherence to QRQC rules during meetings, including "Stop at first disagree" and "Stop at first no" principles.
• Revise control plans following issues and verify respect for the 4M matrix regarding product or process changes, ensuring customer awareness and approval.
• Update quality documents after process changes.
• Verify continuous process conformance to specifications, including machine capability and annual product audits.
• Have the authority to stop manufacturing or assembly lines if standards are not met or safety/quality risks are identified.
• Represent the customer in quality matters within Valeo, including communication and escalation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales
• Motor Vehicle Parts Manufacturing

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