Sr Enterprise Account Exec

Servicenow; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

ServiceNow in Mumbai is seeking an accomplished Senior SaaS Sales professional to drive new business from a defined set of prospects. You will map accounts, plan territories, research target customers, and execute field-based sales activities to close key SaaS licenses.

As a trusted advisor, you will engage C-suite executives, orchestrate a broad virtual team, and align IT roadmaps with ServiceNow capabilities while traveling up to 50% to win outcomes for customers and the company.

Qualifications

• 10+ years of sales experience in software or solutions sales.
• Proven ability to establish trusted relationships with clients and cross-functional teams.
• Proven track record of new business, deal negotiation, and maintaining C-Level relationships.
• Experience meeting sales targets.
• Experience integrating AI into workflows, decision-making, or problem-solving.
• Ability to understand the bigger IT picture and align with IT plans.
• Promotes a customer-success mindset in a team environment.
• Willingness to travel up to 50%.

Responsibilities

• Develop relationships with multiple C-suite personas across product sales.
• Oversee client relationship mapping to the account team and lead a cross-functional virtual team.
• Be a trusted advisor by understanding the customer’s business and advising how ServiceNow can fit into their IT roadmap.
• Identify the right specialist resources to bring into a deal at the right time.

Skills

SaaS sales

C-level relations

Negotiation

Targets achievement

AI in workflows

Strategic IT thinking

Customer success mindset

Travel readiness

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

• 10+ years of sales experience within software OR solutions sales organization
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Experience achieving sales targets
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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