Enterprise Account Executive - MRD

Servicenow; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

ServiceNow is hiring in Mumbai for a senior SaaS sales role focused on new business from a license-based model. You will build executive relationships, map accounts, and lead cross-functional teams to align IT roadmaps with ServiceNow solutions.

The role emphasizes winning new logos, strategic negotiations, and a customer-success mindset. Ideal candidates have 8+ years in software or solutions sales, exposure to MRD verticals, and a track record of cross-team collaboration and driving revenue

Qualifications

• 8+ years of sales experience within software or solutions sales catering to the MRD vertical.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Ability to produce new business, hunt new logos, negotiate deals, and maintain C-Level relationships.
• Experience promoting a customer success focus in a team environment.

Responsibilities

• Develop relationships with multiple C-suite personas across product sales.
• Oversee client relationship mapping to the account team and orchestrate strategic account plans.
• Be a trusted advisor to customers and align ServiceNow offerings with their IT roadmaps.
• Identify the right specialist resources to bring into a deal at the right time.

Skills

Senior SaaS sales

C-level relationships

New logo hunting

AI in business processes

Targeted account planning

Job description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of sales experience within software OR solutions sales organization catering to the MRD vertical
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, Hunt New Logos ,negotiate deals, and maintain healthy C-Level relationships
• Experience achieving sales targets
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.