Sr Engineer- Customer Success

Johnson Controls; Pune City; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading technology company in Pune is looking for an Engineer to handle product onboarding and site engineering. The role requires expertise in Building Management Systems and HVAC systems, along with the ability to work independently and maintain customer relationships. Candidates should have a Bachelor's Degree in Engineering and 3-6 years of relevant experience. This position involves some travel and focuses on delivering high-quality engineering solutions.

Qualifications

• Minimum 3-6 years’ experience in the field of BMS & EMS.
• Ability to work under minimal supervision and exercise independent judgment.

Responsibilities

• Understand project requirements and review necessary project inputs.
• Prepare detailed site engineering and design documents.
• Identify and prepare global fault detection & diagnostics (FDD) rules.
• Commissioning of cloud-based Open Blue products.

Skills

Knowledge of Building Management System (BMS)

Knowledge of HVAC systems

Knowledge of communication protocols like BACnet, MODBUS

Technical acumen for HVAC equipment

Customer relationship management

Education

Bachelor Degree in Engineering

Job description

Job Summary

Job Summary Information

Function: Product Onboarding / Implementation

Sub-Function: Open Blue product onboarding which includes design engineering, installation, configuration and commissioning

Job Purpose: Engineer is responsible for detailed site engineering, installation, configuration and commissioning of Open Blue products with high quality

Job Level Summary Information

Scope/Revenue: The candidate will work with the OB Customer Success, Onboarding team to perform detailed site engineering, installation, configuration, and commissioning of Open Blue products. This also may include representing Johnson Control’s at customer locations to conduct installation & training.

Direct Revenue (P&L) or Indirect Revenue Scope: Responsible for activities that directly relate to professional services revenue.

Impact: This position is to support a broader Johnson Controls Open Blue Products/solutions, driving significant organic revenue and operating efficiency for JCI.

Knowledge:

• Knowledge of Building Management System (BMS)
• Knowledge of HVAC systems such as Chilled Water System, Chillers, Cooling Towers, Primary & Secondary pumping systems, Hot Water System, Boilers, Different types of AHUs, FCUs, VAV etc.
• Knowledge of communication protocol like BACnet, MODBUS etc.
• Knowledge of Johnson Controls Metasys Building Management System (Preferred)
• Basic understanding of IT OT, cloud based analytics tools/solutions (Preferred).

Problem Solving:

• Technical acumen for HVAC equipment (AHU, VAV , FCU , Chillers , Cooling Tower) & Control system (Building Automation System)

People/Function Management:

• Adept at building and maintaining customer relationships amongst a diverse set of stakeholders. Must be customer focused and representation themselves independently with minimal on site supervision

Supervision Received:

• Ability to work under minimal supervision and exercise independent judgment. Will be managed and mentored by on team leader.

Customer Focus:

• Position will require interfacing with Branch team, DS team, and customer technical teams at times.
• Demonstrate technical acumen in order to gain credibility amongst key internal stakeholders.

Interpersonal Skills:

• Comfort in presenting to and speaking with mid management

Preferred Education:

• Bachelor Degree in Engineering

Minimum Preference Experience:

• Minimum 3-6 years’ experience in the field of BMS & EMS

Travel Requirements:

• 10-20% travel may require to support new customer deployments and integration.

Essential Job Responsibilities

(Specify major job functions and the percentage of time spent on each, do not list occasional duties that consume 10% of the job unless it is an Essential job function, the total percentage cannot exceed 100%) List job duties in order of importance.

Major Responsibilities

• Understand the project requirement, review project inputs such as BMS database or I/O point list, control drawings, mechanical drawings, SLDs, functional descriptions diagrams (FDD) / sequence of operations (SOO) etc.
• Prepare detailed site engineering and design documents which includes- Space ontology, Meter list, equipment list, data point list, equipment to equipment relationship, equipment to space relationship, meter to space & equipment relationship,
• Identify and prepare the list of global fault detection & diagnostics (FDD) rules.
• Identify & build the custom FDD rule equations based on the site requirement
• Configuration of all types of energy meters, mechanical equipment installed in building
• Configure building operating schedule, global points, threshold values, degree days & users
• Install & configure hardware (Open Blue Bridge/Gateways)
• Commissioning of cloud based Open Blue products
• Maintain all project standards & quality of the deliverables.
• Responsible to ensure that projects are executed within agreed schedule and to meet the customer requirements

70

• Troubleshooting issues

20

• Work across internal business units and maintain working relationships with all internal stakeholder

10

Total

100%

Position in the Organization

(Indicate the hierarchical structure of which the job forms a part, above, as well as below the jobholder). Or provide org chart