Sr. Director / Vice President, Networking & Field Engineering Services

InOpTra Digital; Bengaluru; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

InOpTra Digital is seeking a strategic Sr. Director / VP for Networking & Field Engineering Services to lead and scale our global Network Infrastructure and Field Engineering Services business.

Location is Bangalore, India, with 18+ years of experience expected and full-time employment offered. The role encompasses end-to-end client engagement, solutioning, SOW/quote creation, service delivery, and profitability across network refresh, migration, telecom/optical, and field engineering

Qualifications

• 18+ years of experience in Network Infrastructure and Field Engineering Services.
• Experience owning SOWs/quotes without a separate presales layer.
• Experience with multi-site network refresh/migration programs and large SI/reseller partners.
• Engagement with customer-side Network Operations leadership and multi-vendor environments.
• Preferred certifications in networking/IT service management.

Responsibilities

• Lead network refresh, migration, and field engineering engagements across campus/data center environments.
• Own delivery of multi-site programs with defined cutover windows and replacements.
• Establish scalable field engineering delivery models across geographies.
• Drive standardization of SOW templates, BOM/cabling standards, and migration methodologies.
• Own growth, profitability, and performance of the Networking & FES business line.
• Manage direct customer/partner conversations end-to-end, from discovery to SOW.
• Presales, solutioning, and SOW ownership without dependency on a proposal desk.
• Lead governance, risk, and operational excellence for engagements.

Skills

Customer engagement

SOW authoring

Network infrastructure

Presales coordination

Commercial negotiation

Vendor management

SD-WAN

Network modernization

Leadership

Education

Bachelor's or Master's in Engineering/CS/Telecom

Tools

Cisco Nexus

Cisco Catalyst 9000

Network automation tools

Job description

Role Overview

We are seeking a strategic and customer-facing Sr. Director / Vice President, Networking & Field Engineering Services to lead and scale our global Network Infrastructure and Field Engineering Services business.

Location: Bangalore, India

Experience: 18+ Years

Employment Type: Full-time

Role Overview

We are seeking a strategic and customer-facing Sr. Director / Vice President, Networking & Field Engineering Services to lead and scale our global Network Infrastructure and Field Engineering Services business.

The role will have end‑to‑end ownership of client engagement, solutioning, SOW/quote creation, service delivery, and commercial performance across network refresh, migration, telecom/optical, and field engineering engagements — driven directly through our large SI, and reseller partners as well as direct enterprise accounts.

This is a hands‑on leadership role: the ideal candidate can sit in front of a customer or partner, understand the ask, and independently scope, structure, and issue a Statement of Work — without relying on a separate presales or delivery function to translate the conversation.

Key Responsibilities

• Network & Field Engineering Services Leadership
  • Lead network refresh, migration, and field engineering engagements spanning campus/data center switching, routing, wireless, and telecom/optical infrastructure.
  • Own delivery of multi‑site programs (EOL/EOS refresh, cutover windows, decommission‑to‑replace migrations) across distributed customer environments.
  • Establish scalable field engineering delivery models across geographies, including onsite dispatch, rack‑and‑stack, cabling, and config migration.
  • Drive standardization of SOW templates, BOM/cabling standards, and migration methodologies across engagements.
• Business Ownership
  • Own growth, profitability, and overall performance of the Networking & FES business line.
  • Drive revenue growth, margin management, resource utilization, and cost control across active and pipeline engagements.
  • Build and execute the networking/FES business plan, including account targeting and prospect development.
  • Identify new opportunities across network refresh, SD‑WAN, telecom/optical, and managed network operations.
• Client & Partner Stakeholder Management
  • Own the direct customer/partner conversation end‑to‑end — discovery calls, scoping discussions, technical requirements gathering, and commercial negotiation.
  • Build and manage relationships with partner counterparts at large SIs and resellers (e.g., WWT, TD SYNNEX) and with end‑customer technical/operational leadership (e.g., Directors of Network Operations).
  • Serve as the executive escalation point for active network engagements and multi‑vendor accountability concerns.
  • Drive customer satisfaction, retention, and account expansion within existing partner‑sourced accounts.
• Presales, Solutioning & SOW Ownership
  • Personally scope and author Statements of Work — design review, migration plan, BOM, cutover/cut‑window planning, commercial terms — without dependency on a separate proposal desk.
  • Turn fast‑turnaround customer requests (48–72 hour SOW/quote asks) into accurate, deliverable‑ready scopes.
  • Define solution architecture, migration/cutover strategy, and commercial/pricing frameworks for network refresh and FES pursuits.
  • Partner with Business Development to develop value propositions, ROM pricing, and proposal content for RFP/RFI responses.
  • Build reusable SOW frameworks, rate cards, and BOM templates to speed up future pursuits.
• Network Modernization & Technical Transformation
  • Lead modernization of legacy network environments through:
  • Data center and campus switching/routing refresh (Cisco Nexus, Catalyst 9000 series)
  • Multi‑site EOL/EOS decommission‑to‑replace programs with defined cut windows
  • Telecom and optical networking (transport, fiber, SP infrastructure)
  • SD‑WAN, network automation, and config migration tooling
  • L2/L3 design (VLANs, port‑channel/LACP, HSRP/VRRP, dynamic routing), QoS, ACLs, and security hardening
  • Server/storage cabling and physical layer integration for virtualization environments
• Governance, Risk & Operational Excellence
  • Establish governance across weekly/monthly/quarterly delivery reviews for active engagements.
  • Define operational dashboards for SLA adherence, cut‑window success rates, and post‑migration stability.
  • Drive ITIL‑aligned Incident, Problem, and Change Management for managed network operations engagements.
  • Ensure UAT, performance/failover testing, and post‑implementation health checks are consistently executed.
• People & Leadership
  • Lead and scale field engineering and network delivery teams across geographies.
  • Build a bench model that balances onsite field engineers, remote NOC/config engineers, and senior architects.
  • Develop technical leadership pipeline and mentor engineers on customer‑facing scoping and SOW authorship.
  • Drive accountability, engagement, and a culture of ownership across delivery teams.

Required Experience & Expertise

• 18+ years of experience in Network Infrastructure, Field Engineering Services, Telecom/Optical, or Managed Network Services.
• Proven experience owning customer conversations directly and authoring SOWs/quotes without a separate presales layer.
• Strong experience with multi‑site network refresh/migration programs, including cutover planning and execution.
• Experience delivering through large SI/reseller partner as well as direct enterprise accounts.
• Track record in commercial negotiation, BOM/pricing development, and fast‑turnaround scoping (48–72 hour SOW cycles).
• Experience engaging with customer‑side Network Operations leadership (Director/VP level) and multi‑vendor environments.

Technical & Domain Expertise

Strong Understanding Of

• Cisco switching/routing platforms (Nexus, Catalyst 9000 series) and StackWise Virtual/stacking architectures.
• L2/L3 network design — VLANs, trunking, STP, port‑channel/LACP, SVIs, static/dynamic routing, HSRP/VRRP.
• QoS, ACLs, and network security hardening.
• Telecom and optical networking (transport, SP/carrier infrastructure).
• Data center physical layer — server/storage cabling, optics, structured cabling.
• SD‑WAN and network automation.

Preferred Technology Exposure

• Routing & Switching (R/S) — Cisco Catalyst, Nexus platforms.
• SD‑WAN.
• Wireless (enterprise WLAN).
• Security (network security, firewalls, access control).
• Data Center (switching, compute/storage integration).
• Rack & Stack (physical install, cabling, structured cabling).

Key Leadership Competencies

• Direct, hands‑on customer engagement and scoping ability.
• Strong commercial and SOW/proposal authorship skills.
• P&L and business growth ownership.
• Field engineering and large‑scale delivery leadership.
• Multi‑vendor account management and objection handling.
• Ability to operate at both strategic and hands‑on execution levels.
• Strong communication and negotiation skills with technical and business stakeholders.

Education

Education & Preferred Certifications

• Bachelor's or Master's degree in Engineering, Computer Science, Telecommunications, or related field.

Preferred Certifications

• CCNP / CCIE (Enterprise, Data Center, or Service Provider track)
• PMP / PRINCE2
• ITIL Foundation or higher

Key Performance Indicators (KPIs)

• Revenue growth and profitability of the Networking & FES business
• SOW/quote turnaround time and win rate
• Cut‑window/migration success rate and post‑migration stability
• Customer satisfaction and partner relationship health
• Account retention and expansion within partner‑sourced pipeline
• New account/vertical development in network refresh and telecom
• Employee engagement and technical leadership pipeline development