Sr. D&T Engineer – ServiceNow

General Mills Inc.; Mumbai; Hybrid; INR 1,500,000 - 1,900,000; Full time

Job summary

General Mills Inc. recherche un Senior D&T Engineer – ServiceNow pour concevoir, développer et déployer des solutions évolutives sur la plateforme ServiceNow.

Vous assurerez l’intégration entre sources internes et externes et travaillerez à l’automatisation des processus ITSM, HRSD et Employee Center à l’échelle de l’entreprise. Le candidat idéal maîtrise Flow Designer, Service Catalog, Discovery et Service Mapping, et possède une expérience significative en Agile et mentorat d’équipe.

Qualifications

• 8+ années d’expérience informatique avec au moins 5+ années en développement ServiceNow.
• Forte expertise en ITSM, HRSD et Employee Center.
• Maîtrise des composants ServiceNow (Flow Designer, Service Catalog, Notifications, Access Control).
• Expérience en Agile (Scrum) et travail en équipe.
• Excellentes aptitudes en communication, résolution de problèmes et analyse.

Responsibilities

• Diriger la conception, le développement et la configuration de solutions ServiceNow sur ITSM, HRSD et modules Enterprise.
• Concevoir et développer de nouveaux modules applicatifs, workflows et automatisations.
• Réaliser des intégrationsRobustes via REST, Web Services, Import Sets et MID Server.

Skills

ServiceNow ITSM

ServiceNow HRSD

Flow Designer

Service Catalog

Intégrations REST

Agile/Scrum

MID Server

REST API

Education

Diplôme lié à l’informatique

Tools

MID Server

Job description

## Sr. D&T Engineer – ServiceNowPostuler: Hybride: Powai, Mumbai, MH: plein temps: Offre publiée il y a 4 jours: 10131164**APERÇU DE L'ENTREPRISE**Notre raison d'être est de produire des aliments appréciés dans le monde entier. Mais nous ne nous arrêtons pas là. Notre entreprise est un lieu où la priorité est d'être une force bienfaisante, un lieu où l'on se peut développer par l'apprentissage, explorer de nouvelles perspectives et réinventer le champ des possibles, chaque jour. Nous recherchons des talents désireux de donner le meilleur d'eux-mêmes — des esprits audacieux et généreux, prêts à se challenger mutuellement et à grandir ensemble. Parce que devenir le leader incontesté de l’industrie agroalimentaire, signifie s’entourer de personnes qui regardent l’avenir avec avidité.**OVERVIEW** The Sr. D&T Engineer – ServiceNow is responsible for designing, developing, and implementing scalable solutions that enable and enhance ITSM, IRM, Employee center, WSD and HRSD processes on the ServiceNow platform. This role ensures seamless integration of internal and external information sources, leveraging modern technologies to drive automation, efficiency, and process improvements across the enterprise. By aligning process design with technology architecture and core enterprise data, the Sr. Engineer delivers end-to-end solutions that strengthen business operations, support strategic decision-making, and maximize the value of the ServiceNow platform for the organization.**KEY ACCOUNTABILITIES*** Lead the design, development, and configuration of ServiceNow solutions across ITSM, IRM,HRSD, Facilities, and other enterprise modules, ensuring scalable and high-performing implementations.* Design and develop new application modules, workflows, and automation capabilities using agile (scrum-based) methodologies to meet evolving business needs.* Develop and maintain robust integrations with external systems leveraging REST APIs, Web Services, Import Sets, Scripted APIs, and MID Server technologies.* Provide deep technical expertise in Flow Designer, Service Catalog, ServiceNow Discovery, Service Mapping, Automation, Employee Service Center, and Event Management to enhance platform capabilities.* Partner closely with Solution Managers, Process Owners and Business Stakeholders to refine backlog priorities, analyze user stories, and translate requirements into effective design and technical specifications.* Ensure custom enhancements adhere to coding standards, architectural guidelines, and ServiceNow best practices, while driving continuous improvement in solution quality.* Support platform upgrades, clones, and patching activities, ensuring stability, compatibility, and minimal business disruption.* Actively contributes to code reviews, knowledge sharing, and mentoring within the team to build engineering excellence.* Support Incident and Change Management processes, including advanced troubleshooting, root cause analysis, and resolution of complex issues.* Research, evaluate, and implement proof-of-concepts for emerging ServiceNow functionalities, bringing forward innovative solutions to expand platform value.* Mentor other developers with knowledge sharing and training opportunities.* Create Technical Documentations as and when required.**MINIMUM QUALIFICATIONS*** 8+ years of overall IT experience with at least 5+ years of hands-on development experience in ServiceNow.* Strong expertise in developing and configuring solutions across ServiceNow ITSM, Employee Center, HRSD, and core platform capabilities.* Deep understanding of ITSM and HR processes, with ability to translate requirements into scalable technical solutions.* Proficient in core ServiceNow components (e.g., Flow Designer, Service Catalog, Notifications, Access Control, Reporting, Integrations, etc.).* Experience with Agile methodologies, including working within scrum teams, backlog refinement, and sprint execution.* Demonstrated ability to collaborate with stakeholders and translate functional requirements into technical deliverables.* Excellent communication, problem-solving, and analytical skills, with strong attention to detail.* Expert-level proficiency in ServiceNow ITSM and ServiceNow HRSD solution development and configuration.* Intermediate-level proficiency in Agile practices and influencing skills to drive outcomes within cross-functional teams.* Preferred: Exposure to AI-driven solutions, POCs, or emerging ServiceNow capabilities.**PREFERRED QUALIFICATIONS*** Degree in IT related education* ServiceNow Certified ServiceNow Administrator* ServiceNow Certified Application Developer**CONDITIONS D'ADMISSIBILITÉ**Les candidats doivent satisfaire aux exigences d'âge minimal requis dans la région où se trouve le poste.