Sr. Customer Success Manager

About Nuacem
At Nuacem, we thrive on helping you connect with your customers when, where, and how they desire. Using personalized and data-driven insights, businesses create the game-changing experiences that customers demand, and with Nuacem AI, you can too. We are the world's first and only Cognitive Customer Engagement Cloud platform that can fully amplify customer experience on Text, Voice & Video leveraging proprietary and advanced Whitebox NLU Engine.

Job Summary

As a Customer Success Manager at Nuacem AI, you will work with our key enterprise accounts to ensure they realize maximum value with our conversational interface platform. You will be in a high impact position to promote and foster customer relationships, collaborate with internal teams across the company to drive business, and act as the primary contact with our Fortune 500 customers. If you are an excellent communicator, efficient multitasker, and an analytically minded customer-facing professional with a passion for delivering an excellent customer experience then we want you on our growing team!

Responsibilities and Duties

1. Manage key enterprise accounts, build trust and foster strong relationships that drive engagement, retention, and success.
2. Lead client onboarding of building and deployment of their chatbots and live chat engagement.
3. Drive regular calls and meetings to articulate the value customers are deriving from the Nuacem AI platform by charting their KPIs and other success metrics, prepare and lead QBR activities.
4. Produce internal best practices and customer user stories to strengthen the deployment process.
5. Discover and evangelize new use cases with customers, helping them deepen and expand usage of our platform.

Required Experience and Qualifications

1. 4-6 years of experience managing relationships with large enterprises successfully.
2. Strong background in working with multiple stakeholder points of contact, with high customer satisfaction.
3. Enthusiastic team player who thrives in a fast-paced environment.
4. Exceptional analytical skills.
5. Experience analyzing data and synthesizing it into data-driven storyboards and presentations.
6. Strong engagement management experience and a history of delivering complex projects on time.
7. Expert customer-facing communicator with the ability to speak to technical integrations.
8. Knowledge of SQL would be a huge plus.
9. BE/B.Tech/BS Degree. MBA would be a big plus.

Job Type

Full Time

Job Location

Hyderabad