Sr Consultant - ServiceNow Job

YASH Technologies; Indore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

YASH Technologies, Inc. is seeking an experienced ServiceNow Business Analyst to drive ITSM/ITOM/CSM/SPM initiatives.

The ideal candidate will gather requirements, lead UAT, train end users, and support organizational change management across diverse stakeholders. The role requires high analytical ability and strong communication to translate business needs into effective ServiceNow solutions, partnering with IT, business units, and external vendors.

Qualifications

• 10+ years overall BA experience with ITSM/ITOM/CSM/SPM focus.
• Strong analytical, communication, and stakeholder management skills.
• Experience gathering requirements, coordinating UAT, and conducting end-user training.

Responsibilities

• Act as SME for ServiceNow modules.
• Gather, analyze, and document business requirements for ServiceNow solutions.
• Translate requirements into functional specs aligned with business objectives.
• Coordinate and lead UAT to ensure successful delivery of features.
• Deliver training sessions for end users and support organizational change.

Skills

ServiceNow

Business Analysis

Stakeholder Management

UAT Coordination

Tools

ServiceNow Studio

Job description

Job Description:

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hireServiceNow Professionals in the following areas :

Experience required: 8-10 years.

About the Role -

We are looking for a skilled and experienced ServiceNow Business Analyst with over 3 years of experience in the ITSM/ITOM/CSM/SPM moerall experience should be 10 plus year as BA. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proven track record of successfully managindule, ovg diverse stakeholders. Candidate will play a key role in gathering business requirements, coordinating User Acceptance Testing (UAT), conducting training sessions for end users, and supporting organizational change management efforts.

Key Responsibilities -

• Act as the subject matter expert (SME) for the ServiceNow modules.
• Gather, analyze, and document business requirements from various stakeholders to design effective ServiceNow solutions.
• Translate business requirements into functional specifications and ensure alignment with overall business objectives.
• Coordinate and lead User Acceptance Testing (UAT), ensuring the successful delivery of ServiceNow features and functionalities.
• Deliver training sessions and workshops to end users to ensure seamless adoption and utilization of all the ServiceNow modules.
• Facilitate and support organizational change management processes related to the implementation of all ServiceNow modules .
• Collaborate with cross-functional teams, including IT, customer support, project managers, and external vendors, to ensure smooth project execution.
• Identify and implement best practices to optimize the performance and functionality of the ServiceNow SPM module.
• Provide ongoing support and troubleshooting assistance for any issues related to ServiceNow SPM.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture