Sr. Cloud Network Engineer – Customer Support

Aviatrix; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A cloud network security company is seeking a Sr. Cloud Network Engineer to join their Customer Support team in Bengaluru, India. In this role, you will assist enterprise customers in adopting the company's multi-cloud Networking and Security Services Software. Key responsibilities include troubleshooting technical issues, reporting product issues to development, and creating knowledge-based content. The ideal candidate should have 5+ years of experience in a related field, a solid understanding of networking, and experience with cloud platforms like AWS or Azure.

Qualifications

• 5+ years in customer success or relevant engineering role.
• Solid understanding of networking and associated technologies.
• Experience with AWS, Azure, or Google Cloud is a plus.

Responsibilities

• Manage and resolve technical issues for enterprise customers.
• Report product issues and advocate for customers.
• Create knowledge-based troubleshooting content.
• Provide hands-on support for production issues.

Skills

Customer success

Networking

BGP

IPsec VPN

Linux

Amazon Web Services (AWS)

Microsoft Azure

Google Cloud Platform

Python

Shell scripting

Education

BS or MS degree in Computer Science or related field

Tools

Cisco ISR routers

ASA firewalls

Meraki

Palo Alto Firewalls

Checkpoint

Juniper

Fortinet

Python

Job description

Overview

Aviatrix® is the cloud network security company trusted by more than 500 of the world’s leading enterprises. As cloud infrastructures become more complex and costly, the Aviatrix Cloud Network Security platform gives companies back the power, control, security, and simplicity they need to modernize their cloud strategies. Aviatrix is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry’s leading secure multicloud networking certification, Aviatrix unifies cloud, networking, and security teams and unlocks greater potential across any cloud.

As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers’ adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.

You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products.

Responsibilities

• Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers.
• Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products.
• Create knowledge-based content such as troubleshooting tips and best practices.
• Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
• Provide "hands-on" support for the customers to solve production issues.
• Bring solutions to the leadership team, and provide feedback on solutions recommended.

Qualifications

• Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar role.
• Solid understanding of networking, routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
• Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
• Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos).
• Experience with Python, shell scripting, automation is a plus.
• Experience with security products is a plus.
• Ability to multi-task and work in a dynamic environment.
• Availability to provide after-hours support on a scheduled or non-scheduled basis.
• BS or MS degree in Computer Science, Math, related technical field or equivalent practical experience.