Sr. Client Consulting Manager

Visa Consolidated Support Services India; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Visa Consulting Analytics (VCA) is Visa’s consulting division guiding clients through strategic challenges, delivering high-impact programs in payments, data analytics, and operations. The Transformation Specialist role drives complex engagements with multi-disciplinary teams, enabling new payment products and features while ensuring regulatory compliance and risk controls.

The role emphasizes leading large teams, coordinating with product and IT groups, and leveraging AI to optimize delivery

Qualifications

• Consulting background with experience in large-scale programs.
• 12+ years with a bachelors degree or 10+ years with an Advanced Degree (e.g., Masters, MBA, MD).
• Expertise in Visa/Mastercard payment products and implementations.
• Experience with software development testing, issues identification, and resolution.
• Experience in SDLC processes and tools (JIRA, Rally, Wikis).
• Experience using Postman or other API platforms and REST processing language.
• Ability to analyze data sets to identify insights, risks, and improvement opportunities.
• Exposure to real world AI use cases in financial services, with an ability to translate opportunities to AI requirements.
• Ability to learn new systems with minimal training.
• Experience working with cross functional teams that delivered on system requirements, design, development, implementations, testing, training, and support.
• Ability to manage multiple work streams simultaneously, along project milestones, risks and dependencies.
• Understanding and working experience with Agile, Scrum delivery models to support Agile ceremonies.
• Experience providing direct customer support.
• Ability to manage customer expectations and negotiate and influence internal and external stakeholders.
• Project management certification (e.g. PMP, CAPM, Prince2 Foundation) is a plus.
• Strong verbal and written communication skills and an ability to simplify and communicate complex technical issues to non-technical executives, sales teams, and other stakeholders.
• Ability to inspire, influence and lead high performing cross-functional teams who can envision and create innovative solutions that meet the needs of our global clients, leading large teams where there is not a direct reporting line.

Responsibilities

• Be a thought leader to drive and program manage large transformational and complex engagements with one or more delivery teams wrt execution along VISAs products and solutions at client side.
• Increase the use of Gen AI for optimizing daily work deliverables and share the knowledge across teams.
• Drive planning, executing, and delivering projects related to card products (debit, credit, prepaid, etc.), commercial money movement solutions within scope, time, and budget constraints along a project plan.
• Work as a functional and technical champion within Visa to advocate for the client. Work with the solution architects and with the product teams to understand and navigate competing product development priorities, Integrate with visa product solutions and backlogs and to effectively communicate and manage client expectations.
• Collaborate with IT, Operations, Risk, Compliance, and external vendors to gather project requirements and track progress, while building strong networking with cross functional teams.
• Prepare and maintain project documentation, including project plans, schedules, reports, and meeting minutes.
• Monitor project risks, issues, and dependencies elevate as necessary to ensure timely resolution.
• Manage the testing, defect resolution, client sign-off, and product enablement for any delivered product, feature, or enhancement.
• Ensure all project activities adhere to internal control standards, industry regulations, and data security policies.
• Maintain a high level of expertise across Visa products and solutions with a detailed understanding and appreciation for overall strategic context, priorities, and revenue goals.

Skills

Program management

Stakeholder management

AI in financial services

Data analysis

Communication

Education

Bachelor's degree

Advanced degree (MBA/MD)

Tools

JIRA

Rally

Wikis

Postman

REST APIs

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you''ll have the opportunity to create impact at scale tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary:

Visa Consulting Analytics (VCA) is Visa''s consulting division, serving Visa''s clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects with tangible financial results.

VCA Tech Advisory and Implementation Services is a critical component of our VCA strategy, providing our clients with the advisory and execution muscle they require to deliver and implement strategic projects. VIS brings the best of Visa to the clients, playing the role of orchestration layer between client teams and Visa subject matter experts (SMEs). As clients confront increased challenges in their operating environment whilst also facing capacity constraints and capability gaps, this team helps to drive implementation or delivery of their strategic initiatives, facilitating significant and tangible value creation.

What Transformation Specialist / Sr. Client Consulting Manager - does at Visa:

The Transformation Specialist / Sr. Client Consulting Manager is responsible for driving and managing complex and transformational engagements where a team of techno-functional individuals are tasked to work with the client in delivering, setting-up, and configuring their payment systems to enable new products, features, and functionality as well as addressing issues that block the successful usage of these products.

• Be a thought leader to drive and program manage large transformational and complex engagements with one or more delivery teams wrt execution along VISAs products and solutions at client side
• Increase the use of Gen AI for optimizing daily work deliverables and share the knowledge across teams.
• Drive planning, executing, and delivering projects related to card products (debit, credit, prepaid, etc.), commercial money movement solutions within scope, time, and budget constraints along a project plan.
• Work as a functional and technical champion within Visa to advocate for the client. Work with the solution architects and with the product teams to understand and navigate competing product development priorities, Integrate with visa product solutions and backlogs and to effectively communicate and manage client expectations.
• Collaborate with IT, Operations, Risk, Compliance, and external vendors to gather project requirements and track progress, while building strong networking with cross functional teams.
• Prepare and maintain project documentation, including project plans, schedules, reports, and meeting minutes.
• Monitor project risks, issues, and dependencies elevate as necessary to ensure timely resolution.
• Manage the testing, defect resolution, client sign-off, and product enablement for any delivered product, feature, or enhancement.
• Ensure all project activities adhere to internal control standards, industry regulations, and data security policies.
• Maintain a high level of expertise across Visa products and solutions with a detailed understanding and appreciation for overall strategic context, priorities, and revenue goals.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Professional:

• Consulting background is mandatory, preferably driving large-scale complex programs
• 12+ years of work experience with a bachelors degree or at least 10 years of work experience with an Advanced Degree (e.g., Masters, MBA, MD)
• Expertise in Visa / Mastercard payment products, preferably with experience managing financial and payment system implementations
• Experience with software development testing, issues identification, and resolution
• Experience in SDLC processes and tools (JIRA, Rally, Wikis, etc.)
• Experience using Postman or other API platforms and REST processing language
• Ability to analyze data sets to identify insights, risks, and improvement opportunities
• Exposure to real world AI use cases in financial services, with an ability to translate opportunities to AI requirements
• Ability to learn new systems with minimal training
• Experience working with cross functional teams that delivered on system requirements, design, development, implementations, testing, training, and support
• Ability to manage multiple work streams simultaneously, along project milestones, risks and dependencies
• Understanding and working experience with Agile, Scrum delivery models to support Agile ceremonies
• Experience providing direct customer support
• Ability to manage customer expectations and negotiate and influence internal and external stakeholders
• Project management certification (e.g. PMP, CAPM, Prince2 Foundation) is a plus
• Strong verbal and written communication skills and an ability to simplify and communicate complex technical issues to non-technical executives, sales teams, and other stakeholders
• Ability to inspire, influence and lead high performing cross-functional teams who can envision and create innovative solutions that meet the needs of our global clients, leading large teams where there is not a direct reporting line.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.