Sr Cisco Service Provider Network Engineer - IOS XR/MPLS

Neev Group Of Companies; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Neev Group Of Companies seeks a Senior Cisco Service Provider Network Engineer to lead complex problem resolution across Cisco SP platforms, including IOS XR/MPLS. You will drive RCAs, collaborate with TAC and HTOM, and support deployments and migrations.

Strong communication, autonomous problem-solving, and agile delivery are required for success. The role requires hands-on expertise with Cisco ASR/NCS platforms, SR-MPLS/SRv6, EVPN, and related technologies, with a focus on customer-facing

Qualifications

• BS in a technical field (Computer Science/Electrical Eng) or equivalent with 5+ years of experience; or an MS in a technical field.
• Excellent verbal, written, and executive-level presentation skills.
• Self-driven with hands-on experience resolving intricate issues in Service Provider networks.
• Strong diagnostic and probing skills for autonomous work.
• Demonstrated ability to evaluate requirements and implement solutions using agile methodologies.

Responsibilities

• Act as the technical focal point for complex Service Provider network problem resolution across Cisco's SP portfolio.
• Troubleshoot and resolve issues across ASR/NCS, IOS XR, MPLS, SR-MPLS/SRv6, EVPN, and related tech.
• Provide end-to-end infrastructure problem resolution for Layer 2/3 fabrics and compute/storage integration.
• Deliver thorough RCAs with remediation steps and preventive measures.
• Monitor operational trends and support quarterly technical reviews with HTOM.

Skills

Communication

Autonomy

Problem-solving

Agile methodologies

Education

BS in technical field

MS in technical field

Tools

Cisco IOS XR

Cisco NCS

Wireshark

NMS/Telemetry tools

Job description

Senior Cisco Service Provider Network Engineer - IOS XR/MPLS

Act as the technical focal point for complex Service Provider network problem resolution, delivering deep technical leadership across Cisco's Service Provider portfolio.

Core Responsibilities

• Problem Resolution Troubleshooting: Troubleshoot and resolve complex customer issues across ASR routing, NCS routing platforms, IOS XR, MPLS, Segment Routing, Broadband, and Optical transport technologies.
• Infrastructure Integration: Provide end-to-end infrastructure-level problem resolution across Layer 2/3 network fabrics, overlays, virtualization, and compute/storage integration.
• Root Cause Analysis (RCA): Deliver thorough RCAs containing root-cause findings, structured remediation steps, and proactive prevention recommendations.
• Software Escalations: Manage software escalation referrals for critical or recurring issues on IOS XR, ASR, NCS, and related Service Provider platforms.
• Operational Review Strategy: Monitor operational trends and collaborate with the High Touch Operations Manager (HTOM) on quarterly technical reviews, findings, operational metrics, and strategic action plans.
• Escalation Management: Expedite critical escalations leveraging deep contextual knowledge of customer network architecture, operational models, and change-control practices.
• Cross-Functional Collaboration: Partner effectively with Account Teams, Cisco TAC, Product Business Units, and HTOM to coordinate alignment and resolution strategies.
• Deployment Migration Support: Provide remote or onsite deployment support for network rollouts, migrations, and backbone expansions, serving as Lead Engineer across HTTS and TAC teams when required.
• Knowledge Sharing Relationships: Build robust customer relationships and contribute reusable tools, scripts, and best-practice documentation to the engineering organization.

Minimum Qualifications

• Education Experience: BS in a technical field (Computer Science/Electrical Engineering preferred) or equivalent with 5+ years of related experience; or an MS in a technical field.
• Communication: Excellent verbal, written, and executive-level presentation skills.
• Autonomy Drive: Self-driven with proven, hands-on experience resolving intricate technical issues within Service Provider networks.
• Problem-Solving: Strong diagnostic and probing skills with the ability to work autonomously and independently.
• Methodology: Demonstrated ability to evaluate requirements and formulate solutions within defined constraints, utilizing agile methodologies for rapid delivery, testing, and value realization.

Technical Skills ExpertisePlatforms Operating Systems

• Cisco ASR 9000 and 1000 Series Routers
• Cisco NCS 5400, 5500, 5600, and 6000 Platforms
• Cisco IOS XR Operating System

Protocols Core Technologies

• MPLS, Segment Routing (SR-MPLS / SRv6), EVPN, LDP, Carrier Ethernet, and IP/MPLS Transport
• Routing Control Protocols: BGP, ISIS, OSPF, RSVP-TE, LDP, QoS, CGNAT, BNG, Multicast, and IPv6
• Foundational Networking: TCP/IP, STP, HSRP, VRRP, and Service Provider core/edge architectures

Tools Automation

• Packet-level analysis and troubleshooting using tools such as Wireshark
• IOS XR advanced troubleshooting, Model-Driven Telemetry (MDT), and Cisco Crosswork / CNC / NCS tools
• Network Management Systems (NMS), monitoring, and telemetry suites

Certifications Preferred Advantages

• CCNP or CCIE Service Provider certification (preferred)
• Working knowledge of Service Provider security, infrastructure protection, and Zero-Trust architecture principles

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.