Sr. Business Systems Analyst (Night Shift)

Gemological Institute of America; Mumbai; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

GIA Services Pvt. Ltd. in Mumbai seeks a Sr. Business Analyst to bridge IT, Finance and HR for Workday implementations. You will endorse new technology, optimize Workday ERP efficiency and drive continuous improvement across the global enterprise.

You will translate complex business needs into actionable requirements, mentor staff, and coordinate testing and end-user training, partnering with stakeholders worldwide to reduce costs and enable growth.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3–5 years of experience working in Workday required.
• Workday Integration Certification preferred.
• Workday Studio Certification preferred.

Responsibilities

• Liaise with IT, Finance, and HR to translate business needs into Workday solutions.
• Define business requirements and map current vs future processes.
• Coordinate and execute testing with end users.
• Deliver end-user training and SOPs.
• Design Workday dashboards and reports to evaluate workforce efficiency.
• Collaborate with global stakeholders to adopt new functionality.
• Mentor staff and share knowledge across teams.

Skills

Flexibility

Organizational change

Ambiguity tolerance

Problem solving

Customer focus

Communication

Time management

Mentoring

Teamwork

Facilitation

Data synthesis

Critical thinking

Stakeholder management

Education

Bachelor’s degree in Information Technology/Computer Science

Workday Integration Certification

Workday Studio Certification

Tools

Workday Studio

Workday EIB

Workday Reporting

BIRT

XML/XPATH/XSLT

Job description

Job Description Summary

As a member of the Workday Global Business System team, the Sr. Business Analyst will liaise with IT, Finance, and Human Resources. Endorse new technology and foster organizational readiness, ii.) Optimize Workday ERP efficiency, iii.) Enable continuous process improvement, iv.) Drive cost reduction, and v.) Facilitate organizational growth. Engage with the business to provide technical guidance and oversight in the translation of complex business needs into requirements that can be used to design and develop technology-based solutions. Coach and mentor staff.

Job Description

BEHAVIORAL COMPETENCIES

Flexibility: Ability to support a global enterprise including non-standard hours.

Acuity for organizational change practices and behavior.

Comfortable with ambiguity and uncertainty.

Problem solving: Works on significant and unique issues, where analysis of situations or data requires an evaluation of intangibles.

Service orientation: Self-motivated to meet and exceed business requirements.

Ability to build relationships to effectively understand and meet customer needs.

Communication: Interactive ability to adapt style and persuasion to gain the cooperation of others and achieve results. Able to effectively interact with internal and external stakeholders.

Time management: Approaches work in an organized and systematic manner. Plans work and time effectively to manage conflicting or shifting priorities and achieve goals aligned with business needs. Ability to work under pressure, and time constraints in a fast-paced environment with stakeholders and users.

Mentoring: Always shares and transfers knowledge locally and globally to team members as needed.

Teamwork: Ability to work effectively individually or in a group setting; encourages collaboration and knowledge sharing to build relationships.

Facilitation: Ability to facilitate workshops that stimulate ideas, business requirements, and relative priorities from end users and customers.

Data Synthesis: Strong ability to analyze complex workflows and processes. Knowledge of standard industry workflow patterns and their applications. Strong familiarity with user interface patterns and practices. Able to mock up user experiences to obtain rapid, iterative feedback.

Critical Thinking: Skilled at breaking down requirements into independent, valuable stories that focus on user goals rather than technical aspects of the system. Ability to define and prioritize requirements for iterative development.

TECHNICAL COMPETENCIES

Comprehension and proficiency of Software as a Service (SaaS) architecture, design, configuration, and testing in various areas of Workday: Organizational Structure, Business Process Configuration, Domain and Business Process Security Policies, Simple, Advanced, Matrix, and Composite Reporting, Calculated Fields, Workday Studio, Workday Web Service Framework, Workday Core Connector and Document Transformation, Workday Enterprise Interface Builder (EIB), Workday Business Intelligence Reporting Tool (BIRT), XML, XPATH, XSLT.

Familiarity with Workday administrative functions including tenant configuration, data loads, payroll configurations, and maintenance.

Define business requirements, establish current vs. future process mapping, and create functional and technical Workday specifications.

Communicate changes and enhancements via recurring upgrade cycles and future implementation phases to impacted users.

Coordinate and execute systematic testing with end users.

Deliver end user training and assist business in developing SOP’s.

Design and cultivate Workday dashboards, scorecards, and reports to evaluate workforce efficiency.

Familiarize with ongoing Workday development to evaluate capabilities in the context of the business.

Action-oriented, influential collaboration to translate business requirements into technical solutions.

Liaise with global stakeholders to adopt new functionality as needed.

Identify business process improvement and standardization, pursue opportunities for cost reduction.

Analyze incidents/requests; ensure issues and/or defects are identified, documented, and timely resolved.

Edify and maintain constructive stakeholder relationships (Executive, Finance, HR, IT, etc.), solicit feedback to ensure ongoing service satisfaction.

Capacity to administer multiple, competing demands and work cooperatively with others.

Immerse yourself in customary HR, IT, and Finance communications, meetings, and activities to engender collegial support.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field.

3-5 years of experience working in Workday required.

Workday Integration Certification preferred.

Workday Studio Certification preferred.

Disclaimer

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.

Why Work at GIA Services Pvt. Ltd.?

Working at GIA Services means you can express your passion for education, gemstones, business, and make a difference. GIA Services seeks skilled professionals that will work as a team to fulfill its mission of building new capabilities, modernizing processes, and enabling future scalability. We welcome you to explore your career path in GIA Services!

Pre-Employment Requirements

• Applicants and new hires are subject to background checks as per the company policy, this will include reference checks, address, education verification, police verification and work history verification.

Equal Opportunity

GIA Services is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, marital status, age, disability, or veteran’s status.

Please review our current available positions. Due to the high volume of resumes we receive daily, we regret that we cannot personally contact every applicant. Candidates whose experience closely matches our qualification requirements will be contacted by GIA Services Human Resources department and invited for an interview. Thank you for your interest.