Sr Business Application Analyst

PassFort; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Moody’s is seeking a skilled Salesforce Administrator to join our Business Applications team in India. You will manage Salesforce and reporting platforms to enhance business processes and data quality, while supporting CPQ and AI-driven automation initiatives.

You’ll work across sales, marketing, and operations, ensuring smooth user experiences and scalable solutions. You will develop Power BI dashboards and automate workflows with Power Automate, contribute to data migration efforts, and

Qualifications

• Bachelor’s degree with 5+ years of related experience or equivalent practical experience.
• Hands-on Salesforce Admin experience on Classic and Lightning.
• Strong knowledge of Salesforce CPQ and administration tasks.

Responsibilities

• Manage, optimize, and automate Salesforce and reporting platforms to improve processes and data quality.
• Customize Salesforce configurations to support sales, marketing, and operations.
• Handle user/licensing management, roles, profiles, and sharing rules.
• Develop and maintain Power BI dashboards and Power Automate solutions for reporting and KPI tracking.
• Support Salesforce CPQ administration and sandbox/release management.
• Perform data migration, updates, imports, and maintenance via Data Loader or Workbench.
• Create and maintain reports/dashboards for pipeline, engagement, and data quality.
• Identify manual processes and streamline workflows using automation and AI-enabled tools.
• Serve as a point of contact for Salesforce queries, troubleshooting, and training.
• Collaborate with stakeholders to gather requirements and drive platform adoption.
• Monitor Salesforce releases, security reviews, health checks, and optimizer recommendations.
• Coordinate with internal teams and partners to resolve issues and align capabilities.
• Create and maintain technical documentation for processes and enhancements.

Skills

Salesforce administration

Salesforce CPQ

Power BI

Power Automate

AI-enabled automation

Stakeholder management

Communication

Analytical thinking

End-user support

Education

Bachelor’s degree in related field

Tools

Salesforce

Salesforce CPQ

Power BI

Power Automate

CRM Analytics

Data Loader

Workbench

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills And Competencies

• 5+ years of hands-on experience as a Salesforce Administrator, with strong knowledge of Salesforce Classic and Lightning platforms
• Strong proficiency in Salesforce CPQ, Salesforce configuration, Power BI, Power Automate, and AI-enabled automation initiatives
• Experience managing Salesforce user setup, roles, profiles, permission sets, public groups, organization-wide defaults, sharing rules, workflows, flows, approval processes, page layouts, record types, validation rules, reports, dashboards, and mobile administration
• Ability to manage data migration, data quality, deduplication, reporting, dashboarding, and advanced visualization through Salesforce, Power BI, Power Automate, or CRM Analytics
• Strong stakeholder management, communication, analytical thinking, problem-solving, and end-user support skills
• Salesforce certifications such as Salesforce Administrator, Advanced Administrator, or Agent force Specialist are required

Education

• Bachelor’s degree with 5+ years of experience in a related field or equivalent practical experience

Responsibilities

• Manage, optimize, and automate Salesforce and reporting platforms to improve business processes, data quality, and stakeholder decision-making.
• Customize and configure Salesforce to support evolving business requirements across sales, marketing, and operations teams
• Manage Salesforce administration activities, including user and license management, roles, profiles, permission sets, sharing rules, workflows, flows, approval processes, layouts, record types, dashboards, reports, and mobile administration
• Develop, maintain, and enhance Power BI dashboards and Power Automate solutions to support reporting, automation, KPI tracking, pipeline visibility, user adoption, and data-driven decision-making
• Support Salesforce CPQ administration, Salesforce configuration changes, sandbox management, release management, and platform enhancement activities
• Perform data migration, updates, imports, exports, and data maintenance using tools such as Data Loader and Workbench
• Build and maintain custom reports and dashboards to monitor key business metrics, including pipeline, conversion, engagement, data quality, and user adoption
• Identify manual processes and opportunities to streamline workflows using Salesforce automation, Power Automate, and AI-enabled tools
• Serve as a point of contact for Salesforce-related queries, troubleshooting, support, and training for users and peers
• Partner with stakeholders to gather requirements, translate them into scalable solutions, document workflows, and drive platform adoption
• Monitor Salesforce releases, new features, security reviews, health checks, optimizer recommendations, and underutilized platform capabilities to support continuous improvement
• Collaborate with internal teams and technology partners to resolve Salesforce production issues, manage integrated applications, and align platform capabilities with business needs
• Create and maintain technical documentation for Salesforce processes, enhancements, configuration changes, and support procedures

About The Team

Our Business Application Stewardship team is responsible for enabling scalable business applications, supporting Salesforce platform effectiveness, and improving reporting, automation, and data-driven decision-making across stakeholder groups. By joining our team, you will contribute to improving user adoption, strengthening data quality, automating manual processes, and delivering technology-enabled solutions that support business operations and continuous improvement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.