Sr. Associates Patient Access and Reimbursement

Amgen; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Amgen in Hyderabad, India is seeking a Senior Associate in Hub Learning & Development to support Knowledge Management within the Patient Access & Reimbursement function. This role helps build knowledge assets and supports the Learning & Development team across a global footprint.

Responsibilities include creating job aids, drafting business requirements for CRM enhancements, partnering with Quality and Training to close knowledge gaps, and ensuring accessible, well-documented information for HUB

Qualifications

• Master's Degree or
• Bachelor’s degree with 2 years of patient access experience and/or learning and development in pharma/healthcare
• Associate’s degree with 6 years of patient access experience
• High school diploma / GED with 8 years of patient access experience

Responsibilities

• Building job aids to complement SOPs/GDEs and ensure knowledge transfer
• Writing business requirements for CRM enhancements
• Partnering with Quality and Training to identify gaps in process knowledge
• Analyzing data management system information for training opportunities
• Working with IT to develop tools and a system to maintain knowledge
• Ensuring documented knowledge is accessible and usable by HUB employees
• Identifying updates to payer policies and documenting updates in the National Payer Tool (NPT)
• Prioritizing work with clear understanding of business processes and strategy

Skills

Attention to detail

Time management

Facilitation

Communication

Analytical capability

Education

Master's degree

Bachelor's degree + 2 years patient access/learning & development

Associate's degree + 6 years patient access

High school diploma / GED + 8 years patient access

Tools

MS Office

Smartsheet

Job description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Patient Access & Reimbursement Sr. Associate, Hub Learning & Development (Knowledge Management Analyst)

Live

What You Will Do

Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be supporting the Knowledge Management operations of our Learning and Development team, which includes key functions that support both Quality and Training. This is a unique and impactful opportunity to contribute to Amgen’s first internally managed hubs with a global footprint. You’ll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in-class Hub Learning and Development program that drives excellence and innovation across our patient support services.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients.

Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!

This role will report to the Senior Manager of Hub Learning & Development and be responsible for:

• Building job aids to compliment SOPs/GDEs and allow for consistent knowledge transfer
• Supporting CRM enhancements via technical writing of business requirements
• Partnering with Quality and Training to assist in identifying any gaps in process knowledge
• Analyzing data management system information for training opportunities or gaps
• Working with IT to develop tools and a system to maintain knowledge
• Ensuring that the documented and stored knowledge is easy to access and apply by the HUB employees
• Identifying and researching updates to payer policies and documenting those updates in the National Payer Tool (NPT)
• Prioritizing work and demonstrating a clear understanding of business processes and strategy

What We Expect Of You

We are all different, yet we all use our unique contributions to serve patients. The operations professional we seek is a detail-oriented individual with these qualifications.

Basic Qualifications:

• Master\'s Degree
• Or
• Bachelor’s degree and 2 years of patient access experience and/or learning and development in pharma/healthcare
• Or
• Associate’s degree and 6 years of patient access experience
• Or
• High school diploma / GED and 8 years of patient access experience

Preferred Qualifications:

• 3+ years working in HUB operations or similar proven experience
• Attention to detail, prioritization skills and time management
• Ability to execute technical writing of business requirements
• Ability to document information in an easy-to-understand format
• Ability to be flexible and work on multiple tasks simultaneously
• Skilled at active listening and analytical capability
• Strong facilitation, communication, motivational and social skills
• Proficiency with MS Office products and Smartsheet
• Ability to easily adapt to change and prioritize based on business need
• Previous experience working with a quality monitoring management system is preferred

We will remove application instructions and calls to action as part of refinement for this formatted description.

All other content retained to preserve the employer branding and role context, including references to Amgen\'s Equal Opportunity employment statement and accommodations for disability, as well as the vaccination requirement for staff in the United States and Puerto Rico.