Sr. Associates Patient Access and Reimbursement

Amgen Inc. (IR); Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amgen Inc. in Hyderabad, India invites applications for a Senior Associate in Patient Access & Reimbursement, Hub Learning & Development (Knowledge Management Analyst).

This role supports Knowledge Management operations for the Learning and Development team, helping build a scalable hub program that strengthens patient support services and aligns with quality and training goals. You will create job aids, capture business requirements, and collaborate with IT to maintain accessible knowledge for

Qualifications

• Master's Degree or Bachelor’s degree with 2+ years of patient access experience and/or learning and development in pharma/healthcare
• Associate’s degree with 6+ years of patient access experience
• High school diploma / GED with 8+ years of patient access experience
• 3+ years working in HUB operations or similar proven experience
• Strong attention to detail, prioritization skills and time management
• Ability to execute technical writing of business requirements
• Ability to document information in an easy‑to‑understand format
• Ability to be flexible and work on multiple tasks simultaneously
• Skilled at active listening and analytical capability
• Strong facilitation, communication, motivational and social skills
• Proficiency with MS Office products and Smartsheet

Responsibilities

• Building job aids to complement SOPs/GDEs and allow for consistent knowledge transfer
• Supporting CRM enhancements via technical writing of business requirements
• Partnering with Quality and Training to assist in identifying any gaps in process knowledge
• Analyzing data management system information for training opportunities or gaps
• Working with IT to develop tools and a system to maintain knowledge
• Ensuring that the documented and stored knowledge is easy to access and apply by the HUB employees
• Identifying and researching updates to payer policies and documenting those updates in the National Payer Tool (NPT)
• Prioritizing work and demonstrating a clear understanding of business processes and strategy

Skills

Attention to detail

Time management

Active listening

Analytical capability

Facilitation

MS Office

Smartsheet

Education

Master's Degree

Bachelor's degree

Associate’s degree

High school diploma / GED

Tools

MS Office

Smartsheet

Job description

Career Category Sales & Marketing Operations Job Description HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Patient Access & Reimbursement Sr. Associate, Hub Learning & Development (Knowledge Management Analyst)

What you will do

Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be supporting the Knowledge Management operations of our Learning and Development team, which includes key functions that support both Quality and Training. This is a unique and impactful opportunity to contribute to Amgen’s first internally managed hubs with a global footprint. You’ll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in‑class Hub Learning and Development program that drives excellence and innovation across our patient support services. Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!

• Building job aids to compliment SOPs/GDEs and allow for consistent knowledge transfer
• Supporting CRM enhancements via technical writing of business requirements
• Partnering with Quality and Training to assist in identifying any gaps in process knowledge
• Analyzing data management system information for training opportunities or gaps
• Working with IT to develop tools and a system to maintain knowledge
• Ensuring that the documented and stored knowledge is easy to access and apply by the HUB employees
• Identifying and researching updates to payer policies and documenting those updates in the National Payer Tool (NPT)
• Prioritizing work and demonstrating a clear understanding of business processes and strategy

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The operations professional we seek is a detail‑oriented individual with these qualifications.

Basic Qualifications

• Master's Degree
• Or Bachelor’s degree and 2 years of patient access experience and/or learning and development in pharma/healthcare
• Or Associate’s degree and 6 years of patient access experience
• Or High school diploma / GED and 8 years of patient access experience

Preferred Qualifications

• 3+ years working in HUB operations or similar proven experience
• Attention to detail, prioritization skills and time management
• Ability to execute technical writing of business requirements
• Ability to document information in an easy‑to‑understand format
• Ability to be flexible and work on multiple tasks simultaneously
• Skilled at active listening and analytical capability
• Strong facilitation, communication, motivational and social skills
• Proficiency with MS Office products and Smartsheet
• Ability to easily adapt to change and prioritize based on business need
• Previous experience working with a quality monitoring management system is preferred

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

For more information, visit www.amgen.com and follow us on www.twitter.com/amgen