Sr Associate, Web Strategy & Operations

Amgen Technology; Hyderabad; On-site; INR 1,200,000 - 1,700,000; Full time

Job summary

Amgen is hiring a Senior Associate, Web Strategy Operations to drive end-to-end digital programs across GCCI. You will coordinate cross-functional teams, manage budgets and timelines, and deliver scalable web assets that support global marketing goals.

You will bring 5-9 years of digital/web PM experience, proficiency in JIRA/Confluence, and familiarity with SAFe, GDPR/privacy requirements, and WCAG standards. Hybrid/work arrangements available.

Qualifications

• Doctorate degree or higher in a relevant field.
• 2 years of digital or web project management if Masters.
• 4 years of digital or web PM if Bachelors.
• 10 years PM experience if Associates.
• 12 years PM experience if High school.

Responsibilities

• Coordinate and execute cross-functional web projects across GCCI WSO.
• Prioritize portfolio and align with enterprise strategy and value goals.
• Facilitate cross-functional coordination across content, design, development, SEO, analytics.
• Oversee project health, governance, and risk management during launch and hypercare.
• Track KPIs, analyze web traffic and SEO metrics to improve site performance.
• Conduct functional testing and ensure adherence to agile processes.
• Support continuous improvement and governance template adoption.
• Assess and optimize the web portfolio to match business priorities.

Skills

Digital program management

Agile program management

Stakeholder management

Regulatory technical acumen

Documentation governance

Customer relationship

Web analytics

Problem solving

Adaptability

Education

Doctorate degree

Masters degree (digital/web PM)

Bachelors degree (digital/web PM)

Associates degree (digital/web PM)

High school diploma/GED (digital/web PM)

Tools

JIRA

ServiceNow

Confluence

Google Analytics

HTML

CSS

Job description

Join Amgens Mission of Serving Patients

At Amgen, if you feel like you are part of something bigger, it is because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980, we have helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you will help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you will thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Associate, Web Strategy Operations

WHAT YOU WILL DO

The Global Customer Capabilities Innovation (GCCI) team is looking for an experienced Senior Associate, Web Strategy Operations (WSO). GCCI delivers efficient and consistent quality global marketing assets that scale across multiple channels markets. As part of GCCI, the Senior Associate provides integrated end-to-end program and project management to ensure successful delivery of websites and bring thought leadership and drive delivery.

Key Responsibilities:

• Strategic Web Project Lead:Support the coordination and execution of cross-functional web projects across GCCI WSO, helping to ensure alignment on timelines, resources, and budgets for website enhancements and optimization initiatives. Partner with program leads to track progress, maintain alignment across initiatives, and identify potential risks, escalating as needed.
• Portfolio Prioritization Planning: Support quarterly portfolio intake and prioritization across web initiatives in partnership with Technology and business stakeholders, ensuring alignment to enterprise strategy and value realization goals. Operationalize governance frameworks to evaluate demand, clarify requirements at a project level, assess cross-project dependencies, and align on delivery.
• Cross-Functional Coordination: Assist in alignment and day-to-day coordination across cross-functional teams, including content, design, development, SEO, analytics, project owners, and platform stakeholders, to enable effective planning and execution of web initiatives.
• Program Governance Risk Management: Oversee project health across initiatives by monitoring delivery progress, governance adherence, documentation standards, cross-project risks, issues, and change impacts throughout launch and hypercare.
• Website Performance Analytics: Support the tracking and reporting of KPIs by analyzing web traffic, user behavior, and SEO metrics. Contribute insights to help improve site performance and inform operational reviews.
• Quality Assurance Testing: Conduct functional testing and ensure adherence to agile web development processes, industry best practices, and high-quality standards.
• Continuous Improvement Operational Excellence: Support retrospectives, identifying improvement opportunities. Support the adoption of governance frameworks, templates, and delivery processes to improve efficiency and speed-to-market.
• Capability Enablement Portfolio Optimization: Continuously assess and optimize the web portfolio to ensure alignment with evolving business priorities, resource capacity, and long-term digital strategy.
• Compliance, Risk Operational Resilience: Ensure compliance with regulatory, legal, and brand standards across all web initiatives. Embed risk management into project governance to support sustainable digital operations.
• Web Operations:Support regional leads with the execution of operational activities to develop and maintain compliant websites such as access management, platform configuration, and risk assessments.

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. The Web Project Manager professional we seek is a collaborator with these qualifications.

Basic Qualifications:

Doctorate degree

Or

Masters degree and 2 years of digital or web project management experience

Or

Bachelors degree and 4 years of digital or web project management experience

Or

Associates degree and 10 years of digital or web project management experience

Or

High school diploma / GED and 12 years of digital or web project management experience

Preferred Experience:

• Digital Program / Project Management Expertise:
  Over all we are looking for 5-9 years of experience and with 3+ years of experience managing end-to-end digital and website lifecycle projects in fast-paced, multi-stakeholder environments, including complex, cross-country, and high-impact initiatives.
• Agile Program Management:
  Strong knowledge of Agile methodologies (preferably SAFe) with experience managing website roadmaps and continuous improvement initiatives. Proficient in Program / Project Management tools such as JIRA, ServiceNow, Confluence, and Google Analytics.
• Stakeholder Vendor Management:
  Proven ability to negotiate priorities, manage expectations, and build productive relationships across diverse, cross-functional teams and external partners.
• Regulatory Technical Acumen:
  Experience operating in regulated industries (preferably pharma) with understanding of compliance requirements. Familiarity with accessibility standards (WCAG), privacy regulations (GDPR, CCPA), web technologies (e.g. HTML, CSS), and industry best practices is a plus.
• Documentation Governance:
  Experience developing detailed project documentation and translating business requirements into technical specifications.

Preferred Competencies:

• Customer Relationship Collaboration:
  Effective communication, relationship management, and cross-functional collaboration skills; able to convey complex technical concepts clearly to non-technical stakeholders.
• Analytical Digital Expertise:
  Proficiency in web analytics, SEO, and UX/UI principles, with the ability to interpret data and drive actionable insights using digital marketing tools.
• Problem-Solving Quality Focus:
  Advanced problem-solving capabilities, attention to detail, and commitment to delivering high-quality outcomes while incorporating feedback.
• Adaptability Growth Mindset:
  Proactive, inclusive, and flexible approach with a willingness to learn, experiment, and continuously improve. Comfortable working across time zones when required.

THRIVE

WHAT YOU CAN EXPECT OF US

Vast opportunities to gain experience, develop, and move up and across our global organization.

A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, try new things, and act.

Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.

Flexible work arrangements.

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Us

If you are seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you will find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops, and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney diseases, rheumatoid arthritis, and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed, and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.