Sr. Associate Support Engineer, Security

riministreet; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Rimini Street, Inc. in Hyderabad is seeking a Sr. Associate Support Engineer, Security to implement, administer and support security solutions for on-premise or cloud environments, collaborating with Security Solutions Architects.

This role will blend project-based deployment with ongoing security operations for Rimini Street clients. You will monitor, troubleshoot and report on security posture, work with SIEM integrations, and help maintain security policies and patches, ensuring seamless

Qualifications

Responsibilities

• Installation, configuration and troubleshooting of security products under guidance of Security Solutions Architects.
• Work with client IT teams to integrate with SIEM solutions
• Provide post-implementation monitoring and generate reports
• Document client configurations and keep docs up to date
• Assist client’s Primary Support Engineer and account managers with data for clients

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Associate Support Engineer, Security . This role is based in India, Hyderabad

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, "if you are best of the best, you belong to Rimini". We are on a mission to contribute significantly to our "Rimini ONE" program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

This position will report directly into the Manager - Security Products and Services/Director of Global Security Services.

The role of the Sr. Associate Support Engineer, Security is to implement, administer and support the Rimini Street security solutions under the guidance of a Security Solutions Architect. SPSE will follow the project plans and apply the best practices to work with the client's IT teams to implement the security products under the guidance of a Security Solutions architect. These products will be implemented in client's on-premise or cloud IT landscapes where the various business critical applications such as Oracle EBS, Peoplesoft, SAP, JDE, Hyperion etc., are hosted for Rimini Street clients. The SPSE will be responsible for successful implementation, integration and verification of the security solutions following the deployment project plan during the installation phase. The SPSE is responsible to collaborate with Global Security Services (GSS) teams for post-implementation support including but not limited to the application security policy maintenance, installation of security patches and security software updates. The SPSE is responsible to collaborate with Global Security Services (GSS) teams for post-implementation support including but not limited to the security policy maintenance, security patches and security software updates. The SPSE will also be responsible for complete monitoring, reporting, troubleshooting and managing the security solution. The position will also be responsible to work very closely with the Security Solutions Architects to improve the product implementation and adaptation process by providing valuable feedback.

Essential Duties and Responsibilities

• Installation, configuration and troubleshooting of security products using the repeatable project plans under the guidance of Security Solutions Architects.
• Work with the client's IT teams to integrate the solution with various SIEM solutions
• Provide complete post-implementation monitoring and provide various weekly/monthly/quarterly reports for the client as defined in the signed SOW.
• Document various client implementation configurations and keep the configuration documents up to date.
• Assist the client's Primary Support Engineer and the account managers with the data to be shared with the client for vario