Sr Associate SAP Analyst

Amgen Inc. (IR); Hyderabad; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Amgen Inc. (IR) is seeking a SAP Serialization Support Analyst to manage and enhance serialization processes across manufacturing and distribution.

The role focuses on ATTP, TraceLink integration, and compliance with global GS1 regulations, ensuring data integrity between SAP and external serialization platforms. Responsibilities include monitoring interfaces, supporting regulatory reporting submissions, and collaborating with CMOs and partners to maintain system performance and compliance.

Qualifications

• Bachelor’s degree in Computer Science or STEM with 3–6 years SAP ATTP/SD/PTS/WM/EWM experience.
• Diploma in CS or STEM with 5–8 years IT or SAP ATTP/SD/PTS/WM/EWM/SRM experience.

Responsibilities

• Provide L2/L3 support for SAP serialization (ATTP) integrated with TraceLink.
• Monitor and troubleshoot SAP–TraceLink interfaces and related messages.
• Coordinate issue resolution with CMOs and external partners via TraceLink.
• Support regulatory reporting submissions and system validation activities.
• Participate in SIT/UAT/regression testing and production deployments.

Skills

SAP ATTP/Serialization

TraceLink integration

EPCIS concepts

Regulatory compliance (DSCSA, EU FMD)

SAP SD/Logistics

Education

Bachelor’s degree in Computer Science or STEM

Diploma in Computer Science or STEM

Tools

TraceLink

SAP ECC/S/4HANA

Job description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

The SAP Serialization Support Analyst is responsible for supporting, monitoring, and enhancing SAP serialization processes across manufacturing, distribution, and order-to-cash flows. This role ensures compliance with global regulatory requirements (DSCSA, EU FMD, etc.) and supports business continuity across plants and distribution networks. The analyst serves as a functional and technical SME for SAP Serialization and TraceLink integration, ensuring stable system performance, regulatory compliance, and seamless data exchange between SAP and external serialization platforms.

Roles & Responsibilities

• Provide Level 2/Level 3 support for SAP serialization (ATTP) integrated with TraceLink system incidents and service requests.
• Support SAP modules including: SAP ATTP (Advanced Track & Trace for Pharmaceuticals) SAP ECC / S/4HANA (SD, MM, LE, OTC integration) SAP ICH (Information Collaboration Hub), where applicable.
• Monitor and troubleshoot: IDocs RFC connections Web services Background jobs Batch processing failures.
• Provide operational support for TraceLink serialization platform.
• Troubleshoot SAP–TraceLink interface failures.
• Monitor outbound and inbound message flows between SAP and TraceLink.
• Support serial number provisioning, EPCIS message handling, and compliance reporting.
• Coordinate issue resolution involving third-party CMOs and external trade partners connected via TraceLink.
• Validate data consistency between SAP and TraceLink systems.
• Support regulatory reporting submissions via SAP and/or TraceLink.
• Support change control, transport documentation, and system validation activities.
• Participate in SIT, UAT, and regression testing cycles.
• Assist in production deployments and post-go-live stabilization.

Basic Qualifications and Experience

• Bachelor’s degree in computer science or STEM majors and 3 to 6 years of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) and SD/PTS/WM/EWM OR Diploma in computer science or STEM majors and 5 to 8 years of IT or years of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) and SD/PTS/WM/EWM/SRM.

Must-Have Skills

• 8+ years of SAP experience, with 3+ years in SAP ATTP/Serialization.
• Hands-on experience with TraceLink integration and support.
• Strong understanding of EPCIS, serial number lifecycle management, aggregation, and commissioning/decommissioning processes.
• Experience supporting regulated pharmaceutical environments.
• Knowledge of global serialization compliance requirements (DSCSA, EU FMD, etc.).

Good-to-Have Skills

• Good understanding of SAP SD and logistics process.
• Familiarity with Agile methodologies for software delivery and process improvement.

Professional Certifications

• SAP Certified Application Associate in SAP S/4 Hana Sales and Distribution
• Agile Certified Practitioner

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work effectively with cross-functional teams and stakeholders.
• Detail-oriented with a focus on accuracy and compliance.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

For more information, visit www.amgen.com and follow us on www.twitter.com/amgen