Sr, Associate Resident Account

298160 Revantage Global Services India Private Limited; Bengaluru; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Revantage, a Blackstone Real Estate portfolio company, is seeking a Bengaluru-based Resident Account Supervisor to lead a team of Resident Account Specialists. The role focuses on supporting accuracy, collection, and administration of applicant, resident and former-resident accounts across an assigned portfolio.

You will work closely with US leadership and property Operations teams to ensure timely, high-quality service.

Qualifications

• Bachelor’s degree in business, accounting, finance, commerce or a related field is preferred; equivalent relevant experience may be considered.
• Four or more years of experience in accounts receivable, collections, resident accounting, property operations or another related transactional finance or customer-account role.
• Prior experience supervising, coaching or providing day-to-day direction to a team is strongly preferred.
• Strong understanding of accounts receivable and collections processes, including payment application, account reconciliation, delinquency management, refunds and exception resolution.
• Experience working in a high-volume, multi-property, shared-services or centralized operations environment is preferred.
• Experience using property management, resident accounting or financial systems is required; experience with MRI or similar property-management platforms is preferred.
• Strong analytical and problem-solving skills, with the ability to review account activity, identify exceptions and resolve or elevate issues appropriately.
• Working knowledge of internal controls, approval requirements and documentation standards applicable to resident-account and receivables processes.
• Strong organizational and time-management skills, with the ability to manage multiple properties, team deliverables and competing deadlines.
• Strong written and verbal communication skills in business English, with the ability to work effectively with US-based property teams, residents, guarantors and internal stakeholders across time zones.
• Demonstrated customer-service orientation while maintaining appropriate account, collection and policy discipline.
• Proficiency in Microsoft Excel, Outlook and other standard Microsoft Office applications.
• Experience in student housing, multifamily housing, property management or another high-volume residential environment is preferred.

Skills

Accounts receivable

Collections

Team supervision

Excel

Communication

Time management

Education

Bachelor’s degree in business/related field

Tools

MRI

Job description

ABOUT REVANTAGE

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. The company’s footprint extends across North America, Europe and Asia Pacific. Creating a culture that inspires impact and momentum requires the right team. We know what it takes to lead an industry, and are looking for leaders who seek constant growth, want to excel, and continuously improve upon themselves and the industry. In addition to supporting Revantage, we also recruit for Blackstone Real Estate portfolio companies, giving you the unique opportunity to work within a network of best-in-class professionals across a broad real estate platform. India With offices in Bengaluru and Gurugram, our teams in India deliver expertise, innovation and operational excellence that support thousands of assets across logistics, data centers, residential, commercial and hospitality. Whether you’re building new capabilities, driving critical initiatives or strengthening partnerships, you’ll have the opportunity to truly Build What Matters.

ROLE SUMMARY

We are seeking a Resident Account Supervisor for a Blackstone Real Estate portfolio company and the largest owner, manager and developer of high-quality student housing communities in the United States. This role is based in Bengaluru, India and is hired through Revantage India. The Resident Account Supervisor leads a Bengaluru-based team of Resident Account Specialists responsible for supporting the accuracy, collection and administration of applicant, resident and former-resident accounts across an assigned portfolio. Working closely with US-based leadership and property Operations teams, the Supervisor is accountable for the quality and timeliness of the team’s work, effective management of delinquency and resident-account exceptions, and delivery of strong service to property teams, residents and other stakeholders. The Resident Account Supervisor serves as the primary day-to-day point of accountability for the offshore team, including workload management, escalation support, productivity monitoring, training and process execution. The role maintains strong knowledge of resident account policies, lease requirements, collections processes and applicable operating procedures, and helps drive consistent, scalable practices across the portfolio.

QUALIFICATIONS & SKILLS

• Bachelor’s degree in business, accounting, finance, commerce or a related field is preferred; equivalent relevant experience may be considered.
• Four or more years of experience in accounts receivable, collections, resident accounting, property operations or another related transactional finance or customer-account role.
• Prior experience supervising, coaching or providing day-to-day direction to a team is strongly preferred.
• Strong understanding of accounts receivable and collections processes, including payment application, account reconciliation, delinquency management, refunds and exception resolution.
• Experience working in a high-volume, multi-property, shared-services or centralized operations environment is preferred.
• Experience using property management, resident accounting or financial systems is required; experience with MRI or similar property-management platforms is preferred.
• Strong analytical and problem-solving skills, with the ability to review account activity, identify exceptions and resolve or elevate issues appropriately.
• Working knowledge of internal controls, approval requirements and documentation standards applicable to resident-account and receivables processes.
• Strong organizational and time-management skills, with the ability to manage multiple properties, team deliverables and competing deadlines.
• Strong written and verbal communication skills in business English, with the ability to work effectively with US-based property teams, residents, guarantors and internal stakeholders across time zones.
• Demonstrated customer-service orientation while maintaining appropriate account, collection and policy discipline.
• Proficiency in Microsoft Excel, Outlook and other standard Microsoft Office applications.
• Experience in student housing, multifamily housing, property management or another high-volume residential environment is preferred.

Job Applicant Privacy Notice EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [e-mail]

Revantage, a Blackstone Real Estate portfolio company, is a global corporate services leader headquartered in Chicago. In Pursuit of Better, the company delivers value-add services and best-in-class talent to Blackstone real estate portfolio companies and investments across asset classes including logistics, residential, office, hospitality and retail in North America, Europe, Asia, Australia and New Zealand. From Finance to Technology to Human Resources, Revantage anticipates service needs, hires exceptional talent and enables its business partners to thrive, while fostering a fun and inclusive culture for its team members.