Sr, Associate Resident Account

Revantage Global Services India; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Revantage Global Services India in Bengaluru is seeking a Resident Account Supervisor for a Blackstone Real Estate portfolio company.

Based in Bengaluru and hired through Revantage India, you will lead a Bengaluru-based team of Resident Account Specialists, ensuring accurate processing of receivables, payments, refunds, credits, and related account activity across an assigned portfolio, in collaboration with US-based leadership.

Responsibilities

• Lead Bengaluru-based Resident Account Specialist team, establishing performance expectations and coaching.
• Ensure accurate processing of receivables, payments, refunds, credits and related transactions across the portfolio.
• Monitor productivity, service levels, and key metrics for account reconciliations and collections.
• Provide escalation guidance to residents, guarantors, property teams and stakeholders for complex issues.
• Oversee collection and delinquency processes, including notices and third-party collections.

Job description

ABOUT REVANTAGE

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services.

With a corporate purpose of 'In Pursuit of Better,' Revantage delivers value‑added services and world‑class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. The company's footprint extends across North America, Europe and Asia Pacific.

Creating a culture that inspires impact and momentum requires the right team. We know what it takes to lead an industry, and are looking for leaders who seek constant growth, want to excel, and continuously improve upon themselves and the industry.

In addition to supporting Revantage, we also recruit for Blackstone Real Estate portfolio companies, giving you the unique opportunity to work within a network of best‑in‑class professionals across a broad real‑estate platform.

India

With offices in Bengaluru and Gurugram, our teams in India deliver expertise, innovation and operational excellence that support thousands of assets across logistics, data centers, residential, commercial and hospitality.

Whether you're building new capabilities, driving critical initiatives or strengthening partnerships, you'll have the opportunity to truly Build What Matters.

ROLE SUMMARY

We are seeking a Resident Account Supervisor for a Blackstone Real Estate portfolio company and the largest owner, manager and developer of high‑quality student housing communities in the United States. This role is based in Bengaluru, India and is hired through Revantage India.

The Resident Account Supervisor leads a Bengaluru‑based team of Resident Account Specialists responsible for supporting the accuracy, collection and administration of applicant, resident and former‑resident accounts across an assigned portfolio. Working closely with US‑based leadership and property operations teams, the Supervisor is accountable for the quality and timeliness of the team's work, effective management of delinquency and resident‑account exceptions, and delivery of strong service to property teams, residents and other stakeholders.

The Resident Account Supervisor serves as the primary day‑to‑day point of accountability for the offshore team, including workload management, escalation support, productivity monitoring, training and process execution. The role maintains strong knowledge of resident account policies, lease requirements, collections processes and applicable operating procedures, and helps drive consistent, scalable practices across the portfolio.

Primary Role

Lead the day‑to‑day execution of resident account activities across the assigned portfolio, ensuring accurate and timely processing of receivables, payments, refunds, credits, collections activity and related account transactions.

Lead and develop the Bengaluru‑based Resident Account Specialist team, establishing clear performance expectations, allocating workload, providing coaching and training, and ensuring consistent execution of established processes.

Monitor team productivity, service levels and key operating metrics, including account reconciliations, collections activity, delinquency, refunds, unresolved exceptions and other measures of execution quality and timeliness.

Provide escalation guidance and support to Resident Account Specialists, property teams, residents, guarantors and other stakeholders, helping resolve complex account issues in a timely and service‑oriented manner.

Oversee collection and delinquency processes for the assigned portfolio, including payment arrangements, required notices, third‑party collection activity and coordination of eviction‑related account support in accordance with established procedures.

Oversee daily and recurring account reconciliation processes, ensuring payments, returns, refunds, charges and other resident‑account transactions are complete, accurate and appropriately supported.

Review and support execution of Statement of Deposit Account (SODA) and move‑out account processes, ensuring refunds, charges and final balances are handled accurately and within applicable deadlines.

Maintain strong working knowledge of ACC lease requirements, resident account policies and applicable state and local requirements affecting payment timing, late fees, refunds, collections and eviction‑related processes.

Collaborate with Collections, Resident Ma