Sr Associate CRM Software Engineer

Amgen Inc. (IR); Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amgen is seeking a Sr. Associate Software Engineer to collaborate with Salesforce/Veeva CRM admins and data engineers to deliver CRM solutions via Copado-based CI/CD pipelines.

You will develop mobile-first features using Lightning Web Components and SFDX, work with Copado, Git, and integration tools like MuleSoft or Databricks, and customize CRM configurations to support Sales users. The role requires strong Salesforce development experience, security model knowledge, and the ability to

Qualifications

• 3–6 years of related experience in Salesforce/Veeva CRM development or equivalent.
• Experience with Salesforce development and integrations (MuleSoft/Databricks).
• Strong knowledge of Salesforce security model, OWD, profiles and permissions.
• Experience with version control systems (Git).

Responsibilities

• Configure and develop Salesforce/Veeva CRM for new and existing features.
• Plan releases with Product Owners and cross-functional teams.
• Automate build, test and deployment in Salesforce/Veeva CI/CD pipelines.
• Provide post-release support and troubleshoot issues.
• Maintain and optimize configurations and reduce tech debt.
• Collaborate with Dev teams to ensure agile delivery and DevOps practices.
• Research Veeva/Salesforce capabilities to meet business needs.
• Develop AI-enabled solutions and perform code reviews.
• Create documentation on architecture, deployment, and operations.

Skills

Salesforce CRM Developer

MuleSoft/Databricks integrations

Salesforce security model

Git

Education

Master/Bachelor/Diploma in CS/IT or related field

Tools

SFDX

Copado CI/CD

ANT

Job description

Career Category Information Systems Job Description

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

The Sr. Associate Software Engineer collaborates with Salesforce/Veeva CRM Admins, Data Engineers, and Architects to streamline the delivery of Veeva CRM/Salesforce solutions via Amgen’s Copado-based CI/CD pipelines. Develop/configure applications that can be used on the go (mobile-first) using standards-based solutions such as Lightning Web Components, toolset will include Visual Studio Code, SFDX, working with tools such as Copado CI/CD, Git and support integration technologies such as MuleSoft or Databricks. This role involves configuring and custom coding within CRM (Salesforce or Vault) to build features that support Sales business users.

Roles & Responsibilities

• Configure and develop the Salesforce/Veeva CRM for new and existing features
• Works closely with Product Owners and cross functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks
• Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem
• Provides ongoing support and troubleshooting for post-release issues, ensuring timely resolution of any problems that arise
• Maintain and optimize existing configurations and customizations by limiting/eliminating tech debt to streamline the system
• Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline
• Research Veeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis
• Work closely with other developers in the team including Product Owner, Business Analyst, Salesforce Admins, QA analyst and Scrum Master, cross functional teams
• Develop innovative solution using generative AI technologies
• Conduct code reviews to ensure code quality and adherence to best practices
• Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations
• Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements
• Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications
• Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software
• Identify and resolve software bugs and performance issues
• Maintain detailed documentation of software designs, code, and development processes
• Provide Production Support for CRM to ensure efficient service to system users

Basic Qualifications and Experience

Master’s degree and 3 to 6 years of Computer Science, IT or related field experience OR Bachelor’s degree and 5 to 8 years of Computer Science, IT or related field experience OR Diploma and 7 to 10 years of Computer Science, IT or related field experience

Must-Have Skills

• 4+ years of experience as a Salesforce CRM Developer
• In-depth knowledge of Salesforce development including experience working with MuleSoft or Databricks integrations
• Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions.
• Experience with version control systems like Git

Good-to-Have Skills

• Experience working with Veeva CRM and large CRM Migration experience
• Proficient in Apex, JavaScript, and other programming languages.
• Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado.
• Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies.
• Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines.

Professional Certifications

• Salesforce Developer 2 (required)
• Salesforce Development Lifecycle Designer
• Salesforce Platform Builder
• Veeva CRM Systems Administrator
• Copado Fundamentals I/II (Admin / Developer)

Soft Skills

• Excellent critical-thinking and problem-solving skills
• Strong communication and collaboration skills
• Demonstrated awareness of how to function in a team setting
• Demonstrated presentation skills

EQUAL OPPORTUNITY STATEMENT

EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. . Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen