Sr Associate - Client Success

Euronext; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Euronext is seeking a Senior Associate - Client Success to join their team in Bengaluru. This role requires 7-10 years of experience, focusing on supporting business processes, ensuring smooth operations, and delivering great client service. Strong SQL skills and a proactive approach to applying AI solutions are key.

The successful candidate will troubleshoot issues, coordinate with asset managers, and contribute to product stability and enhancements, fostering teamwork and continuous improvement.

Qualifications

• 7-10 years of relevant experience.
• Ability to explain complex concepts simply.
• Commitment to continuous learning and professional development.

Responsibilities

• Support business-as-usual activities ensuring application uptime.
• Troubleshoot and resolve data and application issues.
• Coordinate with users to understand requirements and implement solutions.
• Conduct demos and training sessions for clients.

Skills

Strong fundamentals in relational database management systems (RDBMS)

Hands-on experience in PL/SQL and SQL Server

Excellent communication and interpersonal skills

Experience in analyzing application log files

Familiarity with web services, APIs, and SFTP

Basic understanding of capital markets

Proactive learning about AI applications

Education

Engineering or equivalent IT degree

Tools

SQL

AWS

Azure

Python

Git

Job description

## Sr Associate - Client SuccessApplylocations: Bangaloretime type: Full timeposted on: Posted 24 Days Agotime left to apply: End Date: August 31, 2026 (30+ days left to apply)job requisition id: R24212**Role Title:** Senior Associate- Client Success**Location**: Bangalore/Gurgaon**Working Hours:** UK (13:30-22:30 IST / 15:00-00:00 IST) and US hours (17:30-02:30 IST / 18:30-03:30 IST [DST]), rotational UK/US shift**Years of Experience:** 7-10 years**Role Purpose**: Join a dedicated Client Success team to support business-as-usual activities and future business initiatives. The role involves supporting product usage, developing operational processes and delivering exceptional client service.**Required Qualification:** Engineering or equivalent IT degree**Mandatory Expertise**• Strong fundamentals in relational database management systems (RDBMS) with hands-on experience in PL/SQL, SQL Server 2008/2012/2016 (T-SQL) and exposure to deployment/source control tools (Jenkins, Octopus, SVN, GIT, TFS)• Excellent communication and interpersonal skills, with the ability to explain complex concepts simply and manage client expectations• Experience in analysing application log files and exposure to web services, APIs and SFTP processes• Basic understanding and prior experience in capital markets, asset management operations or investment banking• Demonstrates a strong appetite to learn about AI and proactively apply AI solutions to business challenges.**Added Advantage**• Certification in SQL or Oracle• Knowledge of any scripting language (Python, JavaScript, etc.)• Exposure to AWS or Azure cloud technologies**Key Deliverables/Tasks**• Support business-as-usual activities, ensuring application uptime and smooth operations, with a client centric mindset focused on anticipating client needs and providing proactive solutions• Troubleshoot, investigate and resolve data, application, API and SFTP issues reported by users, using thorough log analysis and complex database investigation• Coordinate with Asset Manager users and Brokers to understand their requirements, working on data/configuration changes and making confident decisions to enable effective solutions and high customer satisfaction• Own the process for data/configuration changes in the production environment, requiring strong SQL skills and analytical ability; utilise change/release management systems and suggest process improvements• Ensure accuracy in documenting production issues and uploading them promptly to the knowledge base• Work on technical implementation projects for new clients and collaborate with the implementation team on new client requirements• Conduct demos and training sessions for clients, maintaining a regular rhythm of communication and tracking client requests and queries• Collaborate with the Product Management, Account Management and Implementation teams to contribute to application stability and future vision• Work closely with Development and Testing teams on new product development and enhancements (e.g. via JIRA and parallel projects)• Peer review SQL code and provide constructive feedback to colleagues• Exhibit strong problem-solving and critical thinking skills, prioritising tasks effectively and adapting to high pressure situations• Foster collaboration and teamwork, providing feedback to peers and mentoring junior team members• Show a growth and learning mindset by seeking continuous improvement and new skills, and using feedback constructively• Apply technical troubleshooting skills, including RDBMS concepts, SQL, API/SFTP setup, log analysis, and familiarity with JSON/XML files and error codes**Mandatory Attributes**• Cultural awareness and inclusion, respecting diverse perspectives and adapting communication styles as needed• Commitment to continuous learning and professional development• Product and industry knowledge, with the ability to tailor solutions to client requirements and stay updated on industry developments• Data analysis and reporting skills, using SQL, Excel and AI tools to interpret client data and derive insights• Process optimisation experience, with a focus on identifying and improving inefficient workflows and implementing automation. Ability to explore the potential of AI within the role.• Ability to remain focused and calm under pressure, balancing urgency and accuracy• Strong attention to detail, consistently producing high-quality work and thoroughly reviewing tasks for precision**Euronext Values****Unity**• We respect and value the people we work with• We are unified through a common purpose• We embrace diversity and strive for inclusion**Integrity**• We value transparency, communicate honestly and share information openly• We act with integrity in everything we do• We don’t hide our mistakes, and we learn from them**Agility**• We act with a sense of urgency and decisiveness• We are adaptable, responsive and embrace change• We take smart risks**Energy**• We are positively driven to make a difference and challenge the status quo• We focus on and encourage personal leadership• We motivate each other with our ambition**Accountability**• We deliver maximum value to our customers and stakeholders• We take ownership and are accountable for the outcome• We reward and celebrate performanceWe are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.