Sr Associate Benefits Admin (JAPAC)

Amgen Inc. (IR); Hyderabad; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Amgen invites applications for a Senior Associate, Benefits to support benefits administration across JAPAC from Hyderabad. You will partner with HR, Payroll, Finance, Legal, vendors and brokers to deliver compliant, high‑quality benefits services and drive regional excellence.

The role covers day‑to‑day plan administration, enrollment management, data integrity, and ongoing program enhancements, with Open Enrollment and vendor transitions as part of annual cycles.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or related field.
• 4-7 years experience, with at least 3 years in Benefits-related areas.
• Experience supporting regional or multinational employee benefits programs.
• Strong knowledge of HRIS (Workday) and case management (ServiceNow).
• Experience collaborating with global vendors and cross-functional teams.

Responsibilities

• Oversee day-to-day administration of benefit plans (health, dental, life, disability, retirement, wellness, statutory benefits).
• Serve as primary contact for employees on benefit enquiries, eligibility, enrolments, life events, and issue resolution.
• Manage enrolments, dependent updates, life-event changes, leaves of absence, and terminations in HR systems and vendor platforms.
• Partner with Payroll to support benefit deductions, taxable benefits processing, reconciliation activities, and issue resolution.
• Maintain accurate employee benefits records and ensure data integrity across internal systems and third-party administrator platforms.

Skills

Benefits Administration

Vendor Management

Compliance & Governance

Employee Benefits Lifecycle

Open Enrollment

Data Validation

SOP Management

Payroll Coordination

Knowledge Management

Operational Excellence

Education

Bachelor's degree

Tools

Workday

ServiceNow

Excel

PowerPoint

Office Suite

Job description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description

The Senior Associate, Benefits supports the administration, compliance, and day-to-day operations of employee benefits programs for the assigned JAPAC region. This role is responsible for ensuring accurate plan administration, a seamless employee experience, strong vendor performance, and adherence to local statutory and regulatory requirements. The position partners closely with HR, Payroll, Finance, Legal, vendors, brokers, and external advisors to deliver high-quality benefits services and drive operational excellence across regional benefit offerings.

Roles & Responsibilities

Benefit Administration & Operations

• Oversee day-to-day administration of benefit plans including health, dental, life insurance, disability, retirement/pension plans, wellness programs, statutory benefits, and region-specific employee benefit programs.
• Serve as a primary point of contact for employees, managers, and HR partners regarding benefit enquiries, eligibility requirements, enrolments, life events, and issue resolution.
• Manage benefit enrolments, dependent updates, life-event changes, leaves of absence, and terminations while ensuring timely and accurate updates in HR systems and vendor platforms.
• Partner with Payroll teams to support benefit deductions, taxable benefit processing, reconciliation activities, and issue resolution.
• Maintain accurate employee benefits records and ensure data integrity across internal systems and third-party administrator platforms.

Vendor & Partner Management

• Partner with benefit providers, insurers, pension administrators, wellness vendors, brokers, and third-party administrators to resolve operational issues and ensure effective service delivery.
• Monitor vendor performance against service level agreements (SLAs) and escalate issues as appropriate.
• Review and validate eligibility files, vendor reports, invoices, and benefit-related data to ensure accuracy and completeness.
• Support annual plan renewals, vendor transitions, implementation of new programs, and operational enhancements.
• Coordinate with internal stakeholders and external vendors to ensure timely resolution of employee and operational issues.

Compliance & Governance

• Ensure benefits programs are administered in accordance with local statutory, tax, regulatory, and data privacy requirements.
• Maintain audit-ready documentation including policies, standard operating procedures (SOPs), process documentation, and benefits records.
• Support internal and external audits by providing accurate documentation, reports, and supporting evidence.
• Ensure adherence to established controls, governance standards, and operational procedures.
• Identify and elevate potential compliance risks and support remediation efforts as needed.

Employee Experience & Communication

• Support the development and delivery of employee benefit communications, enrolment materials, employee guides, Knowledge Articles, FAQs, and intranet content.
• Facilitate benefit-related onboarding and offboarding communications and employee education initiatives.
• Partner with HR stakeholders to improve employee understanding and awareness of available benefits programs.
• Support resolution of complex employee benefit inquiries while maintaining a high level of customer service.
• Identify opportunities to enhance employee experience and simplify benefit processes.

Projects & Continuous Improvement

• Contribute to annual Open Enrollment planning, execution, and post-enrolment activities.
• Support benefits-related projects including process improvements, vendor implementations, operational transitions, and technology enhancements.
• Analyze operational trends, employee inquiries, and vendor performance metrics to identify process improvement opportunities.
• Participate in initiatives focused on service delivery excellence, process standardization, and operational efficiency.
• Support knowledge management activities including updates to procedures, training materials, and operational documentation.

Basic Qualifications and Experience

Bachelor's degree in Human Resources, Business Administration, Finance, Commerce, or a related discipline. 4-7 years of overall experience in with at least 3 years in Benefits Administration, Benefits Operations, Total Rewards Operations, HR Shared Services, or Employee Benefits Consulting. Experience supporting regional or multinational employee benefits programs in a global organization. Strong understanding of employee benefits administration, statutory frameworks, and tax considerations. Experience working with HRIS platforms such as Workday and case management tools such as ServiceNow. Experience partnering with global vendors, insurers, brokers, third-party administrators, and cross-functional stakeholders. Experience supporting Open Enrollment, plan renewals, benefits implementations, or vendor transitions. Experience maintaining compliance, supporting audits, and managing operational controls within a benefits environment.

Skills

Functional Skills

• Benefits Administration & Operations
• Vendor & Third-Party Administrator Management
• Benefits Compliance & Governance
• Employee Benefits Lifecycle Management
• Open Enrollment Administration
• Benefits Data Validation & Reconciliation
• Process Documentation & SOP Management
• Payroll Coordination
• Knowledge Management
• Operational Excellence & Continuous Improvement

Technical Skills

• Workday
• ServiceNow
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Office Suite
• HR Systems and Vendor Platforms

Professional Skills

• Strong stakeholder management and collaboration skills
• Excellent written and verbal communication skills
• Strong customer service and employee experience mindset
• Attention to detail and commitment to accuracy
• Strong organizational and prioritization skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical problem-solving capabilities
• Ability to work effectively across global teams and time zones
• Adaptability and ability to navigate complex organizational environments

Preferred Qualifications

Experience supporting multi-country benefits programs. Experience working in a shared services, global business services (GBS), or global capability center (GCC) environment. Exposure to benefits consulting, insurance administration, pension administration, or vendor management environments. Familiarity with process improvement methodologies and operational excellence practices.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen