Sr ASM / Manager - Service Delivery AT Home113 days ago

Onsitego; Kolkata District; On-site; INR 12,00,000 - 15,00,000; Full time

Job summary

A leading service provider in Kolkata is seeking a highly experienced individual to manage its Service Center network. Responsibilities include building strong relationships with Service Centers, handling escalations, and improving service quality. Candidates should have a minimum of 10 years in the consumer durables service industry, with an MBA or relevant degree. The position offers flexible working hours and a supportive work environment.

Benefits

Flexible working hours

Well-defined leave policy

Mediclaim policy

Professional development opportunities

Qualifications

• Minimum 10 years in Service industry (Consumer Durables).
• Ability to effectively handle a team.
• Exceptional problem solving skills.

Responsibilities

• Build excellent relationships with the SCs.
• Work with Service Centers to improve Service quality.
• Handle and close escalations efficiently.

Skills

Team management

Problem solving

Interpersonal skills

Market network

Education

MBA (Marketing) or relevant degree

Job description

Overview

Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances.

We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces.

We are proud to have served 8 Million+ happy customers till date. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country.

Website: www.onsitego.com

Job Purpose

Responsible to Create and manage a Service Center network to provide excellent after-sales service to our customers.

Responsibilities

• Build excellent relationships with the SCs.
• Work with Service Centers to improve Service, quality and efficiency - this involves continuous reviewing and managing performance of the Service Centers.
• Handle and close escalations efficiently.
• Good knowledge of Extended Warranty business
• Sound technical knowledge of consumer durables / HA products
• Good market network

Desired Candidate Profile

• Ability to effectively handle a team
• Exceptional problem solving, interpersonal and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization
• A Start-up mentality and ability to thrive in a fast-paced learning environment.

Qualification: MBA (Marketing) or a relevant degree

Experience: Minimum 10 years in Service industry (Consumer Durables)

Benefits

• We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work.
• We have a well-defined leave policy for our people to take care of their personal commitments and exigencies.
• We care for our people and their family by offering them Mediclaim policy
• Your professional growth and company growth go hand-in-hand
• We provide you a platform to learn and polish your skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Consumer Services