Sr. Application Support Engineer - Swing Shift

Gemological Institute of America; Mumbai; On-site; INR 700,000 - 1,200,000; Full time

Job summary

The Gemological Institute of America is looking for a Senior Application Support Engineer to provide hands-on technical support for its Laboratory Grading System in Mumbai. The position involves ensuring application performance, incident resolution, and monitoring through analytical and problem-solving skills.

The ideal candidate will possess a Bachelor's Degree in Computer Science with 4-6 years of experience in application support, particularly with Java-based applications. Knowledge of Oracle databases and experience with Linux systems are essential for this role.

Qualifications

• 4–6 years of experience in application support or technical operations.
• Strong SQL skills with experience in querying Oracle databases.
• Experience with Java-based enterprise applications and APIs.

Responsibilities

• Monitor application health and performance using enterprise monitoring tools.
• Respond to application support tickets and incidents within SLAs.
• Perform troubleshooting of Java-based applications and integrations.
• Analyze application logs, system metrics, and database queries for diagnostics.
• Assist in validating application functionality during upgrades and releases.

Skills

Application support

Java-based applications

Problem-solving

SQL querying

Linux systems

Collaborative skills

Education

Bachelor’s Degree in Computer Science

Equivalent experience in related field

Tools

Oracle Database

Enterprise monitoring tools

AWS

Azure

Google Cloud

Job description

## Sr. Application Support Engineer - Swing ShiftApplylocations: GIA Services Private Limited (Navi, Mumbai)time type: Full timeposted on: Posted 11 Days Agojob requisition id: R0011409The Senior Application Support Engineer is responsible for providing hands-on technical support to ensure the stability, performance, and reliability of GIA’s Laboratory Grading System. The role focuses on proactive monitoring, incident resolution, and technical troubleshooting of enterprise applications used in laboratory operations. Working closely with the Application Support Lead, this role investigates production issues, supports system maintenance and releases, and collaborates with development, infrastructure, and database teams to restore services quickly. The position plays a critical role in maintaining operational continuity and ensuring high-quality application support for business users and laboratory stakeholders.## Essential DutiesApplication Monitoring & Incident Resolution· Monitor application health and performance using enterprise monitoring tools to detect system issues proactively.· Respond to and resolve application support tickets and incidents within defined service level agreements.· Perform initial incident triage, troubleshooting, and resolution for application and integration issues.· Escalate complex technical issues to the Application Support Lead or relevant technical teams when required.· Ensure timely communication and updates in ticketing systems for all production incidents.Technical Troubleshooting & System Support· Perform hands-on troubleshooting of Java-based enterprise applications, APIs, and system integrations.· Analyze application logs, system metrics, and database queries to diagnose issues.· Support applications running on Linux environments with Oracle or other relational databases.· Assist with root cause analysis (RCA) investigations and provide technical input to prevent recurrence.· Support application performance monitoring and participate in system health checks.Release Support, Documentation & Continuous Improvement· Assist in validating application functionality during system upgrades, releases, and maintenance activities.· Support deployment validation and ensure systems operate correctly after changes.· Maintain documentation of troubleshooting steps, support procedures, and knowledge articles.· Identify recurring issues and suggest improvements to monitoring, automation, and operational processes.· Collaborate with development and infrastructure teams to enhance application reliability.## Compentencies* Strong analytical and problem-solving skills with the ability to troubleshoot complex application issues.* Hands-on experience supporting Java-based enterprise applications across front-end and backend components.* Knowledge of Oracle database environments including SQL queries and troubleshooting database-related issues.* Working knowledge of Linux systems, application logs, and enterprise monitoring tools.* Ability to support modern AI-enabled applications and automation-driven platforms.* Strong collaboration skills when working with development, infrastructure, and operations teams.* Ability to manage multiple priorities in a fast-paced production support environment.* Strong documentation and knowledge management skills.* Customer-focused mindset with commitment to high-quality service delivery.## QualificationsEducation and Experience· Bachelor’s Degree in Computer Science, or equivalent experience in related field or equivalent experience.· 4–6 years of experience in application support or technical operations environments.· Experience supporting Java-based enterprise applications and APIs.· Working knowledge of Linux operating systems and enterprise monitoring tools.· Strong SQL skills with experience querying Oracle or other relational databases.· Experience troubleshooting application issues across multi-tier application architectures.Certifications preferred:· Oracle Database or SQL-related certification· AWS, Azure, or Google Cloud platform certification· ITIL Foundation Certification (IT Service Management)· DevOps, monitoring, or automation certifications (e.g., Kubernetes, Splunk, Terraform)· AI or machine learning fundamentals certification (preferred)**Disclaimer:** This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.