Application Support Engineer - Night Shift

Gemological Institute of America; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

GIA Services Private Limited in Navi Mumbai invites applications for an Application Support Engineer (Night Shift). You will monitor enterprise apps, respond to incidents, perform triage using logs, and escalate when needed. You will support Java-based apps on Linux with Oracle databases and assist in releases and maintenance windows.

You will document procedures, contribute to knowledge sharing, and collaborate with technical teams to drive continuous improvement in a dynamic IT environment.

Qualifications

• Bachelor’s degree in CS/IT or equivalent experience.
• 2–4 years in application support or IT operations.
• Basic understanding of enterprise apps, APIs, and integrations.
• Exposure to Linux, monitoring tools, or databases preferred.
• Basic SQL with Oracle or similar relational DBs preferred.
• ITIL, Oracle SQL, cloud fundamentals or DevOps certs preferred.

Responsibilities

• Monitor application health and incidents; log tickets.
• Triage incidents and gather logs for troubleshooting.
• Escalate to seniors when needed; keep tickets updated.
• Troubleshoot Java-based apps and integrations; review logs.
• Support Linux environment and Oracle databases.
• Assist with releases, upgrades and maintenance windows.
• Document troubleshooting steps and KB articles.
• Share knowledge and participate in team training.

Skills

Java apps

Web technologies

SQL basics

Linux systems

Incident management

Documentation

Analytical thinking

Team collaboration

Escalation process

AI/Automation learning

Education

Bachelor’s Degree in CS or IT

Tools

Monitoring tools

Oracle DB

Ticketing system

Linux

Job description

## Application Support Engineer - Night ShiftApply: GIA Services Private Limited (Navi, Mumbai): Full time: Posted Today: R0011589## **Essential Duties**Application Monitoring & Incident Support· Monitor application health and performance using enterprise monitoring tools.· Respond to and log incidents and service requests in the ticketing system.· Perform basic incident triage and gather relevant logs and system information for troubleshooting.· Escalate incidents to Senior Application Support Engineer or the Lead when necessary.· Ensure accurate documentation and status updates for all assigned tickets.Application Support & Technical Assistance· Assist in troubleshooting issues related to Java-based enterprise applications and integrations.· Review application logs and system alerts to identify potential system issues.· Support applications running on Linux environments and Oracle or other relational databases.· Assist senior team members in diagnosing application errors and system performance issues.· Participate in routine system health checks and monitoring activities.Release Support, Documentation & Learning· Assist in validating application functionality during application releases, upgrades, and maintenance windows.· Support documentation of troubleshooting procedures, operational steps, and knowledge base articles.· Participate in team knowledge sharing and training activities.· Follow established operational procedures and support continuous improvement initiatives. ## **Compentencies*** Basic understanding of enterprise application support processes.* Basic working knowledge of Java-based applications and web technologies.* Basic knowledge of SQL and relational databases such as Oracle.* Familiarity with Linux operating systems and application logs.* Strong analytical and problem-solving skills.* Good communication and collaboration skills when working with technical teams.* Ability to follow defined processes and escalate issues appropriately.* Willingness to learn modern technologies including AI-enabled and automation-driven platforms.## **Qualifications**Education and Experience· Bachelor’s Degree in Computer Science, Information Technology, or related field, or equivalent experience.· 2 to 4 years of experience in application support, IT operations, or technical support roles.· Basic understanding of enterprise applications, APIs, and system integrations.· Exposure to Linux systems, application monitoring tools, or database environments preferred.· Basic SQL knowledge with exposure to Oracle or other relational databases is preferred.Certifications preferred:· ITIL Foundation Certification (IT Service Management)· Oracle SQL or Database Fundamentals certification· AWS, Azure, or Google Cloud Fundamentals certification· Entry-level DevOps or monitoring certifications· AI or machine learning fundamentals certification (optional)**An Equal Opportunity Employer** All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.**Disclaimer:** This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.